# Billing and your Lilo subscription > Check your plan's status, subscribe or restart your plan, change your card, find your Lilo invoices, cancel, or fix a failed payment. Source: https://heylilo.co/help/account/billing [**Settings** → **Billing**](https://app.heylilo.co/dashboard/settings?tab=billing) shows your Lilo plan, its status and what you pay. The account owner subscribes and manages billing there. Admins can look, but they can't change anything. For prices, the free trial and what stops when it ends, see [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). ## Check your plan's status Go to **Settings** → **Billing**. Your plan's card shows **Lilo Pro** or **Booth Plan**, the price, and where your plan stands: - **Active**: you're subscribed. Lilo shows how you're billed, like **Billed monthly**. - **Trial**: you're on your free trial. Lilo shows how many days are left and the date it ends. - **Subscription required**: your trial ended, your subscription was canceled, or a payment didn't go through. Under **Usage**, the card also shows your locations and team members against your plan's limits, plus your monthly email and AI credit allowances. **Credits Summary**, below it, shows your credit balances. Select **View Details** to open [**Credits**](https://app.heylilo.co/dashboard/settings?tab=credits). In the Lilo app, tap **More**, tap the icon next to your name, then tap **Billing**. It shows your plan and its status. To manage a subscription you pay by card, use Lilo on the web. ## Subscribe or restart your plan **Applies to:** Owners Only the account owner can subscribe. The same steps restart your plan after your trial ends or your subscription is canceled. 1. Go to **Settings** → **Billing**. 2. Below your plan, select the subscribe button: - **Lilo Pro**: choose **Monthly** or **Yearly**, then select **Subscribe to Pro**. After a trial ends or a subscription is canceled, the button says **Upgrade to Pro**. - **Lilo Booth**: select **Subscribe to Booth**. After a trial ends or a subscription is canceled, the button says **Reactivate Booth Plan**. 3. Check the price. On Lilo Pro, you can still switch between **Monthly** and **Yearly** here. 4. Have a promo code from Lilo? Enter it under **Promo code** and select **Apply**. 5. Select **Continue to payment**. 6. Enter your card and select the **Subscribe** button. If Lilo already has a card for you, it's marked **Card on file**. Select the **Subscribe** button to pay with it, or select **Use a different card**. Lilo shows **Welcome to Lilo Pro!** or **Booth Activated!** once you're subscribed. Select **Get Started**. The limits from an ended trial or subscription lift right away. If your promo code makes your first months free, the button in step 6 says **Save card & start free period**, or **Confirm** if Lilo already has your card. Lilo charges your card when the free months end. You can also start from the banner at the top of Lilo. It shows **Subscribe** during and after your trial, and **Resubscribe** after a canceled subscription. Subscribing in the Lilo app works differently. See [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). ## Change your card, find invoices, or cancel **Applies to:** Owners Lilo's billing runs on Stripe. Once you've paid by card, you manage your subscription on Stripe's billing page. 1. Go to **Settings** → **Billing**. 2. Under your plan, select **Manage subscription**. Stripe's billing page opens. 3. Update your card, look up past invoices, or cancel your subscription there. **Manage subscription** shows only while your plan is **Active** or past due and you pay by card. It's hidden during your trial. ## If you pay through Apple or Google Play **Applies to:** Lilo Booth If you subscribed to Lilo Booth through Apple or Google Play, **Settings** → **Billing** shows **App Store** or **Google Play** next to **Active**. Apple or Google handles your renewals, payment method and cancellation. Lilo can't change or cancel that subscription for you. - **Apple**: on the iPhone you subscribed with, open **Settings** → **Apple ID** → **Subscriptions** → **Lilo**. - **Google Play**: on **Billing**, select **Open Google Play subscriptions**. Sign in with the Google account you subscribed with. In the Lilo app, tap **Manage subscription in Google Play** instead. ## How it works - Only the account owner can subscribe, restart a plan or manage billing. Admins can see the plan, usage and credits. - When a subscription ends, Lilo stops new bookings, like when a trial ends. Your clients, appointments and history stay. - When you subscribe or restart, you get your plan's full monthly email and AI credit allowance right away. See [Message and AI credits](https://heylilo.co/help/messages/credits). - When your subscription ends, texting stops and Lilo releases your texting number. See [Get a business texting number](https://heylilo.co/help/messages/business-texting-number). **Applies to:** Lilo Booth - When a paid Lilo Booth subscription ends, your Lilo Site pauses. Subscribe again within 30 days and it comes back. See [Create your Lilo Site](https://heylilo.co/help/lilo-sites/create-your-site). ## Common questions ### Where are my Lilo invoices and receipts? They're on Stripe's billing page. The account owner opens it with **Manage subscription** in **Settings** → **Billing**. If you pay through Apple or Google Play, they're with Apple or Google. Looking for the invoices you give clients? See [Invoices](https://heylilo.co/help/payments/invoices). ### How do I cancel my subscription? The account owner selects **Manage subscription** in **Settings** → **Billing**, then cancels on Stripe's billing page. If you pay through Apple or Google Play, cancel with them. When the subscription ends, Lilo stops new bookings until you subscribe again. To close your business on Lilo for good, see [Delete your account](https://heylilo.co/help/account/delete-your-account). ### Why can't I see Manage subscription? Only the account owner sees it, and only while the plan is **Active** or past due and paid by card. During the trial, there's nothing to manage. If you pay through Apple or Google Play, **Billing** shows how to manage it with them instead. ### What happens if a payment fails? Lilo shows **We couldn't charge your card** in a banner at the top of Lilo, and **Settings** → **Billing** says the same. Your plan keeps working for now. Lilo stops new bookings if the payment isn't sorted out. Select **Update payment** in the banner, or **Update payment method** on **Billing**. Stripe's billing page opens on the card form. Save your new card and come back to Lilo. **Billing** retries the payment with the new card and tells you how it went: - **Card updated and your payment went through.** - **Card saved. We'll retry your payment shortly.** Stripe keeps retrying the payment on its own. - **Card saved, but the charge was declined.** Try a different card. You can't start a second subscription while a payment is past due. Lilo refuses and offers the card update instead. ### What if my card is declined when I subscribe? Lilo shows why the payment didn't go through. Check your card details or use another card, then try again. ### Can I switch between monthly and yearly billing? Not in Lilo. Once you've subscribed to Lilo Pro, use **Contact support** in your account menu to change how often you pay. Lilo Booth is billed monthly only. ### Can I switch between Lilo Booth and Lilo Pro? No. Your plan comes from how you set up your account. See [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). ### Why won't my promo code work? Lilo gives promo codes to specific businesses, and each business can use a code once. Lilo shows one of two messages: - **This code isn't available for your account.** The code wasn't given to your business, it's mistyped, or you've already used it. - **That code isn't valid or has expired.** The code was given to you, but it no longer works. You can only add a code while you subscribe.