# Booking page settings > Choose what clients see on your booking page, let them book several services at once, and set your cancellation policy and your terms and privacy links. Source: https://heylilo.co/help/booking/booking-page-settings [**Settings** → **Booking Page**](https://app.heylilo.co/dashboard/settings?tab=booking-page) decides what clients see and agree to when they book online. These settings cover your whole business, at every location. ## Change your booking page settings **Applies to:** Owners and admins 1. Go to [**Settings** → **Booking Page**](https://app.heylilo.co/dashboard/settings?tab=booking-page). 2. Change the switches and boxes you want. **What each setting does** below explains them. 3. Select **Save Changes** at the top of the page. You'll see **Booking page settings saved**. Nothing changes until you save. The **Online Scheduling** switch is the exception. It saves as soon as you use it. [Your online booking page](https://heylilo.co/help/booking/online-booking-page) explains how to turn online booking off. In the Lilo app, go to **More** → **Business Settings** → **Online Booking** to change your cancellation policy. There, **No restrictions** is called **No policy**. Tap **Save Policy** when you're done. The display switches and your terms and privacy links are only on the web. ## What each setting does ### Features - **Show Packages**: lists your [packages](https://heylilo.co/help/services/packages) on their own **Packages** tab. - **Show Provider Photos**: shows your team's photos when clients choose who to book with. With it off, clients see initials instead. - **Show Provider Bios**: shows your team's bios in the same place. - **Allow Multiple Services**: lets clients book more than one service in one visit. Under **Max per appointment**, choose the most they can pick, from 2 to 10. With it off, clients pick one service. - **Show Add-ons**: offers your [add-ons](https://heylilo.co/help/services/add-ons) under the services clients pick. **Require Payment on Booking**, **Offer Optional Prepayment** and **Accept Tips at Booking** decide what clients pay when they book. See [Deposits and payment at booking](https://heylilo.co/help/payments/deposits-and-booking-payments). Every switch starts out on except **Require Payment on Booking**. **Max per appointment** starts at 5. ### Cancellation Policy **Policy Type** decides whether clients can cancel online, in the [client portal](https://heylilo.co/help/booking/client-portal): - **No restrictions**: clients can cancel any upcoming appointment. - **Notice required**: clients can cancel up to the **Required Notice** before the appointment. You choose 12, 24, 48 or 72 hours. After that, the portal asks them to contact you. - **Contact to cancel**: the portal has no cancel button. It asks clients to contact you. New accounts start with **Notice required** and 24 hours. **Policy Text** is your policy in your own words. Clients see it on the last booking step, in their confirmation and reminder emails, and in the client portal. Clients who pay when they book have to check a box to say they've read your cancellation policy. Your policy also decides whether clients get a deposit back when they cancel. With **Notice required**, clients who cancel in time get it back. Clients who paid a deposit can still cancel online later than that, but you keep the deposit. If you leave **Policy Text** empty, clients who pay when they book see a standard policy that explains this. [Cancellations, no-shows, and deposits](https://heylilo.co/help/payments/cancellations-and-deposits) has the full rules. ### Legal & Links - **Terms of Service URL**: a link to your terms. Once it's set, clients have to check **I agree to the terms of service** before they can select **Confirm Booking**. - **Privacy Policy URL**: a link to your privacy policy. It shows in the same line as your terms, so it needs a terms link to show. Enter each address in full, including https://. Lilo uses it exactly as you type it. ### The rest of the tab - **Online Scheduling** turns online booking on or off for your whole business. - **Copy Link** copies your booking page link. - **Customize Widget** opens the Widget Customizer for your [colors](https://heylilo.co/help/settings/branding), fonts and booking steps. **Open Preview** shows booking on a sample website. - **Embed on Your Website**, at the bottom, has the code to [add booking to your own website](https://heylilo.co/help/booking/add-booking-to-your-website). ## How it works - Your settings apply to your booking page, team members' booking links and booking on your own website. - Changes can take a couple of minutes to show on your booking page. - A new cancellation policy applies to appointments already booked, because Lilo checks the policy when a client cancels. - On a Lilo Booth plan, clients don't choose a provider. **Show Provider Photos** and **Show Provider Bios** don't change your page. - Packages don't count toward **Max per appointment**. ## Common questions ### Why can't I change these settings? Only the owner and admins can change them. Location managers and front desk can see them, but they can't save changes. ### Why can't clients book more than one service? **Allow Multiple Services** is off, or they've reached **Max per appointment**, which grays out the rest of your services. ### Why don't clients see my team's photos? **Show Provider Photos** is off, or the team member hasn't added a photo. Clients see initials instead. ### Why doesn't my privacy policy link show? It only shows next to a terms link, so add a **Terms of Service URL**. ### Why does my terms link go to the wrong page? Check that the address starts with https://. Without it, the link doesn't open your page. ### Can I use different settings for each location? No. One set of booking page settings covers your whole business.