# Your online booking page > How clients book you online, how to find and share your booking link, how to change the booking steps, and how to pause online booking. Source: https://heylilo.co/help/booking/online-booking-page Your booking page is where clients book you online. They choose their services and a time, enter their details and confirm. Lilo puts the appointment on your calendar and emails the client a confirmation. Online booking is on from the start, so clients can book as soon as you have services and hours. ## Find and share your link **Applies to:** Everyone except service providers 1. Go to [**Settings** → **Booking Page**](https://app.heylilo.co/dashboard/settings?tab=booking-page). 2. Under **Booking Page**, select **Copy Link**. You'll see **Booking link copied**. 3. Paste the link wherever clients find you, like your [website](https://heylilo.co/help/booking/add-booking-to-your-website), social profiles or texts. To see the page the way clients do, select the icon next to **Copy Link**. It opens in a new tab. If you have more than one location, your link opens a list of them first. Each location also has its own link that goes straight to booking there. To copy one, scroll to **Embed on Your Website** at the bottom of the tab and choose the **Location**. Then select the copy button under **Or share your booking page directly**. On a Lilo Booth plan, the Lilo app's Home tab also has **Share your booking link**. ## What clients see when they book If you have more than one location, clients choose one first. Then they go through four steps, in this order by default: 1. **Services**: they pick what they'd like. Services are grouped by category, with the price and length of each. 2. **Date & Time**: they pick a day, then an open time. If more than one team member can do the service, they can choose who, or leave it on **Any available**. 3. **Your Info**: they enter their first name, last name, email address and phone number. 4. **Confirm**: they check the details, add a note if they like, and select **Confirm Booking**. Then they see **You're All Set!** with their booking details and an **Add to Calendar** button. If a booking needs a payment, clients pay on the last step. See [Deposits and payment at booking](https://heylilo.co/help/payments/deposits-and-booking-payments). ## Change the order of the steps **Applies to:** Owners and admins 1. Go to **Settings** → **Booking Page**. 2. Under **Widget Customizer**, select **Customize Widget**. 3. Select the **Flow** tab. It's the fifth icon at the top of the settings on the right. 4. Under **Step Order**, choose **Services, then your info** or **Your info, then services**. 5. Select **Save Changes**. You'll see **Widget settings saved**. Want clients to land on your own thank-you page after they book? On the same tab, under **After Booking**, choose **Redirect to custom URL**. Enter the page in **Redirect URL**, then select **Save Changes**. These settings apply to your booking page and to booking on your own website. ## Let clients choose a team member first **Applies to:** Lilo Pro · Owners and admins 1. Go to **Settings** → **Booking Page** and select **Customize Widget**. 2. Select the **Flow** tab. 3. Under **Provider Directory**, choose one: - **Off**: clients start with services. They can still choose a person on the **Date & Time** step. - **Optional**: services come first, with a **Browse the team** option under them. - **Required**: clients choose a team member before anything else. 4. Select **Save Changes**. The directory shows each team member's name and title. It shows their photo and bio too, if **Show Provider Photos** and **Show Provider Bios** are on in **Settings** → **Booking Page**. It needs at least two team members who can be booked. Until then, your page starts with services. ## Turn online booking off or on **Applies to:** Owners and admins To stop online bookings for a while, turn online booking off. Your appointments stay as they are. 1. Go to **Settings** → **Booking Page**. 2. Turn off **Online Scheduling**. 3. Select **Disable**. You'll see **Booking page settings saved**. To take bookings again, turn **Online Scheduling** back on. It saves right away. In the Lilo app, go to **More** → **Business Settings** → **Online Booking**. Turn off **Accept online bookings**, then tap **Turn Off**. ## How it works - While online booking is off, your booking page and your links say you're not accepting bookings at the moment, and ask clients to contact you. - Booking you've added to your own website shows the same message while it's off. - Clients only see services that are bookable online and offered at that location. They only see open times. [How Lilo decides open times](https://heylilo.co/help/calendar/how-open-times-work) explains which times show. - Each team member who can be booked also has [their own link](https://heylilo.co/help/booking/share-a-booking-link). It only shows their services and times. - Clients don't need an account to book. - Lilo adds the booking to an existing client only when the email and phone number both match. Otherwise it adds a new client. - Lilo lets the provider know about the new booking, unless they've turned those notifications off. See [Notifications for you and your team](https://heylilo.co/help/messages/staff-notifications). - Your booking page uses your colors, font and logo from **Settings** → **Company Branding** (see [Company branding](https://heylilo.co/help/settings/branding)). **Customize Widget** can give it different colors or a different logo. - Changes to your settings can take a couple of minutes to show on your booking page. - Clients can't book online while your free trial has ended or your plan is canceled. See [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). ## Common questions ### Why does my booking page say we're not accepting bookings? **Online Scheduling** is off in **Settings** → **Booking Page**. Turning it back on lets clients book again. A location's link also shows this while your free trial has ended or your plan is canceled. ### Why isn't one of my services on my booking page? **Bookable online** is off for it, it isn't offered at that location, or it's archived. See [Services and categories](https://heylilo.co/help/services/services-and-categories). A service offered only as an add-on never shows on its own. See [Add-ons and add-on groups](https://heylilo.co/help/services/add-ons). ### Why can't clients find a time? Lilo only shows times when someone who does the service is free. [How Lilo decides open times](https://heylilo.co/help/calendar/how-open-times-work) lists every rule. ### Why can't clients choose who they book with? Clients can only choose when more than one team member can do the service. On a team member's own link, that person is already chosen. On a Lilo Booth plan, you're the only provider. ### Why did a returning client show up as a new client? They booked with a different email address or phone number than the one on their profile. Lilo only matches a client when both are the same. See [Find, add, block, and archive clients](https://heylilo.co/help/clients/clients-list). ### Can clients change their booking online? They can't move it to another time themselves. If your cancellation policy allows it, they can cancel in the [client portal](https://heylilo.co/help/booking/client-portal) and book a new time. Their confirmation email has a **View or Manage Appointment** button that opens it. See [Booking page settings](https://heylilo.co/help/booking/booking-page-settings) for the policy.