# The appointments list

> See today's and the next two weeks' appointments in one list, search and filter them, and check in, complete, cancel or edit from each row.

Source: https://heylilo.co/help/calendar/appointments-list

The **Appointments** list shows appointments from the start of today through the next two weeks, soonest first. Use it to find an appointment fast, or to work through check-ins without the calendar.

## Find an appointment

1. Go to [**Operations** → **Appointments**](https://app.heylilo.co/dashboard/bookings).
2. To find a client's appointments, type their name, email or phone number in **Search clients...**. For a phone number, type only the digits.
3. To narrow the list, select **Filters** and choose a **Location**, **Category**, **Service**, **Provider**, **Client** or **Status**.

Turn on **Next 24h** to see only appointments in the next 24 hours.

The number on **Filters** counts your search and filters. **Clear all filters**, under **Filters**, removes them all, including the search.

The list shows 25 appointments a page. Use the page buttons at the bottom to see more.

On a Lilo Booth plan, there's no **Location** or **Provider** filter. There's also no **Provider** filter if you only see your own calendar.

## What each row shows

Each row shows the date and time, client, services and their length, provider, location and status. Select the client's name to open their profile. On a Lilo Booth plan, there's no provider or location column.

## Check in, complete, or cancel from the list

1. Go to **Operations** → **Appointments** and find the appointment.
2. Select a button on its row:
   - **Check In**: on a **Booked** or **Confirmed** appointment.
   - **Complete**: once the client is checked in.
   - **No Show**: once the client is checked in, until the service starts. You can't undo it.
   - **Cancel**: on a **Booked** or **Confirmed** appointment. Then select **Cancel Appointment** in the **Cancel this appointment?** box.

**Check In**, **Complete** and **No Show** happen as soon as you select them. **Cancel** notifies the client and doesn't ask for a reason.

To change an appointment, select the pencil on its row. It opens the same **Edit Appointment** box as the calendar. See [Change, reschedule, or cancel an appointment](https://heylilo.co/help/calendar/change-or-cancel).

Cancelling here doesn't show what happens to a deposit or ask who's cancelling. If the client paid a deposit, cancel from the calendar instead. [Cancellations, no-shows, and deposits](https://heylilo.co/help/payments/cancellations-and-deposits) explains why.

To book an appointment, select **New Appointment**. [Book an appointment](https://heylilo.co/help/calendar/book-an-appointment) has the steps.

## How it works

- The list runs from the start of today to 14 days from now. Earlier and later appointments aren't on it.
- Cancelled and no-show appointments stay on the list with their status.
- You see appointments at the same locations as on your calendar. If you only see your own calendar, you only see your own appointments here.
- With **Checkout-First Workflow** on, rows don't have **Check In**. [Check-in, statuses, and no-shows](https://heylilo.co/help/calendar/check-in-and-statuses) explains this setting.

**Applies to:** Lilo Pro

If you're working in one location, the list starts filtered to it. To see your other locations, change **Location** under **Filters**.

## Common questions

### Where are past appointments?

The list starts at today. To look back, go to the date on the [**Calendar**](https://app.heylilo.co/dashboard/calendar). In the Lilo app, the **Appointments** list has a **Past** tab.

### Why doesn't a row have No Show?

**No Show** shows on a row once the client is checked in. For a client who never arrived, open the appointment on the **Calendar**. There, **No Show** shows up after the start time.

### Why doesn't a row have Cancel?

You can cancel **Booked** and **Confirmed** appointments here. To cancel a checked-in appointment, open it on the **Calendar**.

### How do I see one client's appointments?

Type their name in **Search clients...**.

### Can I see more than two weeks ahead?

Not in this list. Use the **Calendar** for later dates.

### Can I use the list in the Lilo app?

Yes. Tap **More** → **Appointments**. It has **Future** and **Past** tabs, plus search and filters. Tap an appointment to check the client in, edit it or cancel it.