# Check-in, statuses, and no-shows > What each appointment status means, and how to check a client in, start and complete their service, and mark a no-show. Source: https://heylilo.co/help/calendar/check-in-and-statuses Every appointment has a status that moves forward through the visit. You check the client in when they arrive, start the service, then complete it or check them out. ## What each status means | Status | What it means | |---|---| | **Booked** | The appointment is coming up. New and moved appointments are Booked. | | **Confirmed** | Works the same as Booked. | | **Checked In** | The client has arrived. | | **In Progress** | The service has started. | | **Completed** | The visit is done. It counts toward the client's visits. | | **Cancelled** | You or the client cancelled it. Its time is open again. | | **No Show** | The client didn't come. It counts toward the client's no-shows. | **Completed**, **Cancelled** and **No Show** are final. ## Check a client in 1. Open the appointment on the [**Calendar**](https://app.heylilo.co/dashboard/calendar). 2. Under **Quick Actions**, select **Check In**. You'll see **Client checked in**. You can also select **Check In** on the appointment's row in [**Operations** → **Appointments**](https://app.heylilo.co/dashboard/bookings). If you see clients yourself, you can select **Check in** on the **Next client** card in **My Day** on your [home screen](https://heylilo.co/help/home-and-reports/home-screen). In the Lilo app, tap the appointment, then tap **Check In**. ## Start and complete the service 1. Open the appointment on the **Calendar**. 2. Select **Start Service** when the service begins. You'll see **Appointment started**. 3. Select **Complete** when it's done. You'll see **Appointment completed**. Starting the service is optional. In **Appointments**, you can select **Complete** on a checked-in row without starting it. To take payment, select **Check Out**. Once the invoice is paid in full, Lilo marks the appointment **Completed** for you. [Check out an appointment](https://heylilo.co/help/payments/checkout) has the steps. In the Lilo app, tap **Start Service**, then **Complete**. **Quick Checkout** completes the appointment and opens checkout in one step. ## Mark a no-show 1. Open the appointment on the **Calendar**. 2. Select **No Show**. It shows up after the start time, or once the client is checked in. You'll see **Marked as no-show**. Lilo doesn't ask you to confirm, and you can't undo it. You can also select **No Show** on a checked-in row in **Appointments**. If you see clients yourself, the **⋯** menu on the **Next client** card has **Mark as no-show**. In the Lilo app, tap the appointment, tap **⋯**, then tap **Mark as no-show** and **Confirm**. The app only offers this before the client is checked in. If the client paid a deposit, [Cancellations, no-shows, and deposits](https://heylilo.co/help/payments/cancellations-and-deposits) explains what happens to it. With [no-show protection](https://heylilo.co/help/payments/no-show-protection) on, repeat no-shows can mean the client pays a deposit the next time they book online. ## How it works ### What you can do at each status - **Booked** or **Confirmed**: everything. You can change the appointment, move it, check the client in or cancel it. - **Checked In**: you can add services, edit notes, check out, cancel or mark a no-show. You can't move the appointment, remove services or change providers. - **In Progress**: you can complete it, check out or edit notes. - **Completed**: you can check out or edit notes. - **Cancelled** or **No Show**: you can only edit notes. **Rebook** books the same client and services again, and you pick the new time. There's no way to go back a step, like from **Checked In** to **Booked**. ### Timing and history - You can check a client in at any time, even days early. - Completed visits count toward the visits on the [client's profile](https://heylilo.co/help/clients/client-profile). No-shows show there under **No-shows**. - Cancelled appointments stay on the calendar with a dashed red outline, so you can see what happened. On the **Day** view, select the info icon on one to open it. ### Checkout-First Workflow Some businesses don't track check-ins and go right to checkout. **Checkout-First Workflow** starts on for new Lilo Booth accounts and for some types of business, like **Hair Salon** and **Barbershop**. When it's on: - Lilo hides **Check In**. - When you open an appointment, **Check Out** is there unless it's cancelled or a no-show. - Paying the invoice in full completes the appointment. **Applies to:** Owners and admins To turn it on or off, go to [**Settings** → **Appointments**](https://app.heylilo.co/dashboard/settings?tab=booking) and use the **Checkout-First Workflow** switch. ## Common questions ### Can I undo a check-in or a no-show? No. You can't move an appointment back a step, and a no-show is final. You can still edit its notes. ### Why don't I see No Show? - On the **Calendar**, it shows after the start time, or once the client is checked in. - In **Appointments**, it shows once the client is checked in. - Once the service has started, you can't mark a no-show. ### Why don't I see Check In? - The client is already checked in, or the visit is past that step. - Your business has **Checkout-First Workflow** on. - In a narrow browser window, like on a phone, the calendar's smaller panel has no **Check In** or **No Show**. Use **Operations** → **Appointments**, a wider window, or the Lilo app. ### Why is there no Check Out button? - **Check Out** shows once the client is checked in. - Once the appointment has an invoice, the button says **View Invoice**. - If every provider on the appointment takes their own payments, you'll see **Provider handles payment** instead. - Cancelled appointments and no-shows can't be checked out. ### Do I need to confirm appointments? No. **Confirmed** works the same as **Booked**, so there's nothing to do. ### Does the client hear about a no-show? If the client gets appointment emails from you, Lilo emails them about the missed appointment, with a link to book again.