# Photos and consent > Record a client's photo consent, upload and organize their photos, and choose which photos the client sees in the client portal. Source: https://heylilo.co/help/clients/photos-and-consent Keep photos from a client's visits on their [profile](https://heylilo.co/help/clients/client-profile). Before anyone can upload, you record the client's photo consent. ## Record photo consent 1. Open the client from [**Clients**](https://app.heylilo.co/dashboard/clients). 2. Select **More**, then choose **Photos**. In a narrow browser window, select the **Photos** tab instead. 3. Select **Record Consent**. 4. Turn on **Allow Photo Documentation**. If you leave it off, Lilo records that the client said no. 5. If the client agrees to marketing use, turn on **Allow Marketing Use** and select where their photos may appear. 6. Add any **Restrictions** the client asked for, like face only. 7. Under **How was consent obtained?**, choose **In Person** or **Written**. 8. Select **Record Consent**. The banner changes to **Photo Consent Granted**. To change it later, select **Update** on the banner, make your changes and select **Update Consent**. In the Lilo app, open the client, tap **More**, then tap **Photos**. Tap **Record**, make sure **Allow Photos** is on, choose a **Consent Method** and tap **Record Consent**. ## Upload photos **Applies to:** Everyone except front desk staff 1. On the client's **Photos** tab, select **Upload Photo**. It's grayed out until the client's consent allows photos. 2. Drag photos into the box, or select the box to choose them. You can add up to 10 at a time, each up to 10 MB. 3. Check the **Category**. It starts as **General**. **Body Area**, **Title** and **Notes** are optional, and **Date Taken** starts as today. 4. Choose a **Privacy Level**: - **Private**: only your team sees it. - **Internal**: your team sees it, and so does the client in the client portal. New photos start here. - **Marketing**: like Internal, and marked as fine to share. You can choose it only when the client allowed marketing use. 5. Select the upload button, like **Upload 2 Photos**. You'll see **2 photos uploaded**. In the Lilo app, tap **Upload Photo**, then **Take Photo** or **Choose from Library**. ## Edit or archive a photo **Applies to:** Everyone except front desk staff Point to a photo and select **⋯**. - Choose **Edit** to change its title, body area, privacy level or description, then select **Save Changes**. - Choose **Archive**, then **Archive** in the box. The photo leaves the client's profile and the client portal. ## Compare before and after **Applies to:** Everyone except front desk staff 1. On the **Photos** tab, select **Create Before/After**. 2. Select the **Before Photo** box and choose one of the client's photos. Do the same for **After Photo**. 3. Choose a **Body Area**. Add a **Title**, **Treatment Type** or **Description** if you like. 4. Select **Create Pair**. A pair uses photos that are already on the client's profile, so upload them first. ## Track progress over several visits **Applies to:** Everyone except front desk staff 1. On the **Photos** tab, select **New Progress Series**. 2. Enter a **Title** and **Treatment Type**, and choose a **Body Area**. **Target Sessions** and **Target Completion** are optional. 3. Select **Create Series**. 4. After each visit, select the series, then select **Add Session Photo**. The first time, it's **Add First Photo**. 5. Add the photo and its **Date Taken**, then select **Add Photo**. When the treatment ends, point to the series, select **⋯** and choose **Mark Complete** or **Discontinue**. ## How it works - Lilo checks the client's consent on every upload, including photos added to a progress series. - The banner shows where consent stands: **No Consent Recorded**, **Photo Consent Granted**, **Client has rejected photo consent** or **Client has revoked photo consent**. - Clients can manage their own consent on the **Photos** page of the [client portal](https://heylilo.co/help/booking/client-portal). They can give, decline or revoke it, and choose where their photos may appear in your marketing. Their choice shows on their profile right away. - The same page shows clients their **Internal** and **Marketing** photos. **Private** and archived photos never show there. - Turning off **Photos** in **Settings** → **Client Portal** takes the page out of the portal's menu. To keep a photo from a client, make it **Private**. - Revoking consent also turns off marketing use. Photos you already have stay on the profile. Lilo only blocks new uploads. - Photos added to a progress series are **Internal**. - Lilo never posts client photos anywhere. Marketing consent and the **Marketing** level record what the client agreed to. - Anyone who can open a client's profile can record their photo consent. Front desk can't upload, edit or archive photos. ## Common questions ### Why is Upload Photo grayed out? The client's consent doesn't allow photos yet. The banner says why. Select **Record Consent**, or select **Update** and turn on **Allow Photo Documentation**. ### Why did my photo upload fail? You'll see **Failed to upload photos**. Usually it's one of these: - You're signed in as front desk. Front desk can't upload photos, even though the button shows. - The client's consent changed while the box was open, for example when they revoked it in the client portal. - Lilo couldn't read the file. Try a JPG or PNG. ### Can my client see the photos I upload? Yes, unless you choose **Private**. New photos start as **Internal**, which shows them in the client portal. ### The client revoked consent but agreed again in person. What do I do? Select **Update** on the banner, turn on **Allow Photo Documentation** and select **Update Consent**. Uploads work again right away. ### Can I delete a photo? No. Archiving is the closest thing. It takes the photo off the client's profile and out of the client portal. There's no screen to see archived photos again, so archive only photos you don't need. ### Does Lilo post photos to my website or social media? No. Lilo doesn't publish client photos anywhere.