# Form responses and what clients see > Read and search a form's responses, check a client's forms and signatures, delete a response, and what clients see when they fill in a form. **Applies to:** Everyone except service providers Source: https://heylilo.co/help/forms/form-responses When a client fills in a form, Lilo saves their answers. You can read them on the form's responses page, or on the client's profile. ## See a form's responses 1. Go to [**Operations** → **Forms**](https://app.heylilo.co/dashboard/forms). 2. Select **⋯** next to the form, then choose **View Responses**. 3. To narrow the list, search by client name, or choose **Completed** or **In progress**. You can also sort by **Submitted date**, **Completed date**, **Client name** or **Status**. 4. Select **View** next to a response. Each answer shows under its question. Select a photo to see it larger. If the form has a signature, **Signature audit** shows who signed, when, and from which IP address. You can also get there from the form's builder. Select **Settings**, then choose **View Responses**. ## See one client's forms 1. Open the client from [**Clients**](https://app.heylilo.co/dashboard/clients). 2. Select **More**, then choose **Forms**. You'll see three lists: - **Pending**: forms sent to the client that they haven't submitted. **In Progress** means they've started. Lilo has saved their answers so far. - **Completed**: forms they've submitted. Point to one and select **View** to read it. - **Signatures**: select it to see every form they've signed, who signed it and when. In the Lilo app, open the client, tap **More**, then **Forms**. Tap **View Response** on a completed form. To see all of a form's responses, go to **More** → **Forms** and tap the form. Then tap **View** next to **Responses**. ## Delete a response **Applies to:** Owners and admins 1. On the form's responses page, select the trash icon next to the response. 2. Select **Delete response**. You'll see **Response deleted**. This removes the answers, the signature and any photos for good. On the client's **Forms** tab, the form stays under **Completed**, with nothing to view. In the Lilo app, open the response, tap **Delete Response**, then tap **Delete**. ## What clients see - **The email**: a note from your business asking them to complete the form, with a **Complete Form** button. They don't need to sign in. - **Filling it in**: the form opens in their browser, one section at a time, with **Next** and **Previous**. Required questions have a red asterisk. Fields mapped to their first or last name, email, phone, birthday or address start with what's on their profile. - **Saving**: Lilo saves their answers as they go, so they can close the page and come back to the same link later. Most forms also have a **Save Progress** button. - **Signatures**: they sign with a mouse or finger and type their **Full Legal Name**. - **Photos**: they can add JPEG, PNG, WebP or HEIC photos, up to the field's limit. - **Submitting**: after **Submit Form**, they see **Thank You!** and a short message. Some templates come with their own message. - **Afterwards**: the same link shows their answers and the date they submitted. They can't change them. - **In the client portal**: forms waiting for them are on the **Forms** page, with **Complete**, or **Continue** once they've started. Submitted forms are listed with the date. ## How it works - Lilo saves a client's answers as they go, so a response shows up before they submit. It's **In Progress** until they do. - The count on the **Forms** page only includes submitted responses. - When a client submits, answers to mapped fields replace what's on their profile. Lilo skips an answer that isn't a valid email address, phone number or date. - Responses always show under the form's current fields. If someone deletes or rewords a field later, older responses show the change. - For a signature, Lilo records the name the client typed, the date and time, and their IP address. ## Common questions ### Does Lilo tell me when a client submits a form? No. Check the form's responses page or the client's **Forms** tab. ### Why can't I see a client's answers? They haven't submitted the form yet. On the form's responses page, a started form shows as **In Progress**, and **View** shows the answers saved so far. A submitted form with nothing to view means someone deleted the response. ### Can a client change their answers? Not after they submit. Send them the form again and they can fill in a new copy. See [Send forms automatically and require them](https://heylilo.co/help/forms/send-and-require-forms). ### Why did a client's details change after they filled in a form? The form has a field mapped to their profile, so their answer replaced what was there. To stop that, set the field's **Map to Client Field** to **Don't map**. See [Build forms](https://heylilo.co/help/forms/build-forms). ### Why does the client's link say Form Not Available? Someone selected **Cancel Form** on their **Forms** tab, so the link no longer works. Send the form again if they still need it.