# Lilo on your phone > What the Lilo app for iPhone and Android does, how to sign in and find your way around, and what you still do on the web. Source: https://heylilo.co/help/getting-started/lilo-on-your-phone The Lilo app puts your business in your pocket. Appointments, clients, and payments from the palm of your hand. It's available on [iPhone](https://apps.apple.com/us/app/lilo-booking/id6761303043) and [Android](https://play.google.com/store/apps/details?id=com.lilo.mobile). ## Get the app and sign in 1. Download the app on the [**App Store**](https://apps.apple.com/us/app/lilo-booking/id6761303043) or [**Google Play**](https://play.google.com/store/apps/details?id=com.lilo.mobile). 2. Open it and tap **Log in**. 3. Enter your **Email Address** and **Password** (the same one used on web), then tap **Sign in**. If the app asks for a verification code, enter the code you're sent and tap **Verify**. Forgot your password? Tap **Forgot password?**, then **Send reset code**. Lilo emails you a code. Enter it with a **New password**, then tap **Reset password**. ## Find your way around - The bar at the bottom has high touch links: **Home**, **Calendar**, **Clients** and **More**. - The **+** button in the middle of the bar is for quick actions, like **New Appointment** and **New Client**. - **More** lists everything else your role can open. It's broken down by sections like **Schedule** and **Catalog**. It also has **Contact support** and **Send feedback** (see [Get help from Lilo](https://heylilo.co/help/account/get-help)) if you need to reach us. - If you work at more than one location, you can switch your app's global location on the **More** screen (most other screens will have a location picker as well). - Tap the icon next to your name at the top of **More** to open your profile. Here you can update your **Profile**, set **Notifications**, and manage your **Billing**. ## What you can do in the app - **Appointments**: book, reschedule, check in, cancel and mark no-shows. - **Checkout**: take payment by card reader, typed card, cash or an outside payment like Venmo. See [Check out an appointment](https://heylilo.co/help/payments/checkout). - **Clients**: add clients, view their history, and update their profile. - **Services and more**: create, modify, or remove services, memberships, inventory, and forms (depending on your role and business type). - **Business Settings**: business info and hours, online booking, payments, taxes, discount codes and notifications (if your role allows). Find it in **More**. ## Only in the app - **Tap to Pay on iPhone**: take contactless cards on your phone with no reader. Your business needs card payments and Tap to Pay turned on. You need an iPhone XS or newer with iOS 16.4 or later. See [Tap to Pay](https://heylilo.co/help/payments/tap-to-pay). - **Tap to Pay on Android**: the same thing on Android phones with Android 13 or newer and NFC. - **Bluetooth card reader**: take card payments with a nearby Bluetooth reader. See [Card readers](https://heylilo.co/help/payments/card-readers). - **Push notifications** for new bookings, cancellations and reschedules. - **Face ID lock**: protect client data with Face ID, fingerprint or face unlock. - **Sell Product**: tap **+**, then **Sell Product**, to sell a product without an appointment. See [Sell products without an appointment](https://heylilo.co/help/payments/sell-products). **Applies to:** Lilo Booth - **Paying through Apple or Google Play**: you can subscribe to Lilo Booth in the app. See [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). ## Lock the app with Face ID or your fingerprint 1. Tap **More** then the gear icon next to your name. 2. Under **Security**, tap **Turn on Face ID**. The name matches the biometric locking mechanism of your phone, so you might see **Touch ID**, **Fingerprint Lock** or **Face Unlock** instead. Once enabled, you'll see **Face ID is enabled**. If your phone has no Face ID or fingerprint set up, you won't see this option. ## Choose your notifications 1. Tap **More** then the gear icon next to your name. 2. Tap **Notifications**. 3. Personalize your **Push Notifications** and **Email Notifications**. Notifications include: **New Bookings**, **Cancellations**, **Reschedules** and others. 4. Tap **Save Changes**. If you see **Push notifications are off**, tap **Turn on notifications** and allow them when your phone asks. [Notifications for you and your team](https://heylilo.co/help/messages/staff-notifications) explains each alert. ## What you do on the web Some things are only in Lilo on the web: - [Lilo AI](https://heylilo.co/help/lilo-ai/what-lilo-ai-can-do) - [Reports](https://heylilo.co/help/home-and-reports/reports) - Creating [email campaigns](https://heylilo.co/help/marketing/campaigns) and audiences. The app shows the campaigns you've already made. - Changing [roles and permissions](https://heylilo.co/help/team/roles-and-permissions) - Editing or deactivating [team members](https://heylilo.co/help/team/team-member-profiles) - Adding and setting up [locations](https://heylilo.co/help/settings/locations). The app can change a location's address and hours. - [Branding](https://heylilo.co/help/settings/branding), the [client portal](https://heylilo.co/help/booking/client-portal) and [how your booking page looks](https://heylilo.co/help/booking/booking-page-settings) - [Buying credits](https://heylilo.co/help/messages/credits). The app shows your balances. - Setting up an account for a business with a team - Importing your clients and appointments from another booking app (see [Switch to Lilo from another platform](https://heylilo.co/help/getting-started/switch-to-lilo)) **Applies to:** Lilo Booth - Building and publishing your [Lilo Site](https://heylilo.co/help/lilo-sites/create-your-site) ## How it works - The app and the web use the same account. A change you make in one shows up in the other. - Your role and permissions work the same in the app. You only see what your role allows. - The app follows your phone's light or dark mode. To pick one, go to your profile and choose **Light** or **Dark** under **Appearance**. See [Your preferences](https://heylilo.co/help/settings/preferences). - Tap to Pay is only offered in some countries. - If your phone can't use Tap to Pay, checkout shows a short note with **Why?**. ## Common questions ### Can I use Lilo AI in the app? No. Lilo AI is only in Lilo on the web. The Lilo team is currently working to get Lilo AI on mobile devices. ### Can I sign up my business in the app? No. In the app you can only sign up for a Booth account or join a team. To create a Pro account, go to [app.heylilo.co/get-started](https://app.heylilo.co/get-started) on the web. Once the business is created on Lilo, team members can use the mobile app. ### Why can't I find something in the app that I use on the web? It may be web-only (see **What you do on the web**). If it's not on that list, your role might not include it. Ask your account owner. ### Can I turn off Face ID? No. Once it's on, it stays on. ### Why am I not getting notifications? Check that your phone allows notifications from Lilo. Then check that the alerts you want are on in your profile's **Notifications** tab. If you see **Push notifications are off** tap the button under it.