# Switch to Lilo from another platform

> Bring your services, team, clients and appointments from Square, Vagaro, GlossGenius or another platform.

**Applies to:** Owners

Source: https://heylilo.co/help/getting-started/switch-to-lilo

If you're coming from Square, Vagaro, GlossGenius or any other platform, Lilo assists in bringing over your services, team, clients and appointments. Migration is free on every plan.

There are two ways to migrate:

1. **Import it myself.** Only Square, Vagaro and GlossGenius offer a DIY migration. Export your data, upload it to Lilo, and review the migration. This typically takes less than 5 minutes.
2. **Have Lilo help** (*White-glove migration*). A Lilo migration specialist builds a migration file from your booking link & exports. You review it, approve it, and it's in.

| Coming from                                             | Import it myself                | White-glove migration |
| ------------------------------------------------------- | ------------------------------- | --------------------- |
| Square                                                  | Yes                             | No                    |
| Vagaro                                                  | Lilo Booth plans                | Yes                   |
| GlossGenius                                             | Lilo Booth plans (clients only) | Yes                   |
| Boulevard, Mangomint, Mindbody, Zenoti or anywhere else | No                              | Yes                   |

*White-glove migrations are staged, meaning you can review them before they go live.*

## Where to start

Migration is offered during onboarding. When sign-up asks if you're moving from another platform, say **Yes** and pick where from. After account creation, you'll be prompted to complete the migration. If you skipped the migration step during onboarding, please reach out to [Lilo support](https://heylilo.co/help/account/get-help).

_Signed up in the Lilo app? Lilo emails you a link to import on a computer, or a specialist contacts you._

## Import it yourself

**Square.** Select **Connect Square** and allow access. Lilo can only read your Square data, not change it. It pulls your team, services and products, clients, appointments and payment history (a big client list takes a few minutes). Once the data is fetched, review it and select **Import data into Lilo** to finish the migration. Lilo disconnects from Square when it's done. If you prefer spreadsheets, the Square migration path offers a manual upload, though it is limited to clients and sales.

**Applies to:** Lilo Booth

**Vagaro and GlossGenius.** Export your files from your old platform (each upload box includes how-tos) and drop each one into its box. Files can be CSV or Excel, up to 25 MB each.

- Vagaro needs **Clients** and **Services**. **Inventory** is optional. Vagaro exports services one employee at a time, so upload every file.
- GlossGenius only allows you to export **Clients**. To get your services and appointments, please contact GlossGenius support at support@glossgenius.com. If you can live without your appointments, paste your **live** booking link under **Services and add-ons** so a Lilo specialist can build your menu and pull your configuration.

For all other platforms, *White-glove migration* is the only method Lilo offers.

## Have Lilo move it for you

Select the *White-glove migration* option. Paste your **live** booking link and submit the request.

You'll receive an email within 48 hours. Lilo imports services and configurations first, then clients and appointments. Upon successful service migration, a Lilo specialist will contact you regarding clients and appointments.

*What if I don't have a live booking link?* That's completely OK. Lilo will reach out and give you instructions on how to export from your previous platform.

### How migration files work

Lilo stages the file for you. Once it's ready for your review, you'll receive an email and a light-blue banner will appear on your dashboard (web). The migration review will show you all of the items that will be imported into your account: services (price, duration, title, description), add-ons, forms, hours and branding, team members, etc. If there is something that is not correct, you can **Request changes** and send it back to the migration team with a note. Once the migration is complete, you can **Download the approved record**.

## Go live

If your migration file includes upcoming appointments, approving it pauses every message to your clients, plus the booking emails, app notifications and texts to you and your team. Nobody hears from Lilo while you're still running on your old platform. The bar at the top of your dashboard says **Client messages are paused until you go live.**

When you've switched over for good, select **Go live** in that bar, then **Go live** again on **Your migration** and confirm. Messages start right away. Messages held back during the pause aren't sent later. Lilo also sends a fresh invite to anyone on your team who hasn't accepted theirs (their older invite links stop working).

## Common questions

### Will I end up with duplicate clients?

Lilo merges an imported client into an existing client with the same email or phone. If other details disagree, it keeps both. Other possible matches, like the same name, stay separate unless you merge them on the review screen. A merge can't be undone after the import.

### Why do I have two of the same service?

When you import yourself, Lilo adds the imported services next to any you already have and doesn't combine services with the same name. Check for doubles in [**Catalog** → **Services**](https://app.heylilo.co/dashboard/services).

### Why didn't my appointments come over?

Vagaro and GlossGenius files don't include appointments. Square appointments come over only when you connect Square, not with spreadsheets.

### Do my clients get a message when they're imported?

No. Importing doesn't send a booking confirmation. Lilo reminds clients about upcoming appointments that came over like any other, unless messages are paused. See [Automatic client messages and reminders](https://heylilo.co/help/messages/automatic-client-messages).

### Did my Square team members get an invite?

No. Team members who come over from Square don't get an invite email. Invite them from [**Team**](https://app.heylilo.co/dashboard/team). See [Add and invite team members](https://heylilo.co/help/team/add-team-members).

### Can I stop Lilo reading my Square account?

Yes. Before you import, select **Disconnect** next to your Square account. You can't while Lilo is still pulling data. After the import, Lilo disconnects on its own.