# Welcome to Lilo > What Lilo is, which setup guide to start with, where things are in the app, and the fastest way to your first booking. Source: https://heylilo.co/help/getting-started/welcome Lilo runs the business side of your appointments. Booking, clients, payments and marketing live in one place. Lilo is available on the web or on your phone (iOS & Android). It's built for salons, spas, barbershops, tattoo studios, groomers, photographers and anyone else whose week is a calendar of clients. ## Start with the guide for your plan **Applies to:** Lilo Booth Lilo Booth is for the independent: one location, one provider. This can be a single-person business or a booth or suite renter. [Set up Lilo Booth](https://heylilo.co/help/getting-started/booth-setup) takes you from a new account to your first booking. **Applies to:** Lilo Pro Lilo Pro is for a business with a team. [Set up Lilo for your team](https://heylilo.co/help/getting-started/team-setup) takes you from a new account to a team clients can book. If you are coming from a different platform like Square, Vagaro, GlossGenius or anywhere else, see [Switch to Lilo](https://heylilo.co/help/getting-started/switch-to-lilo). ## Where things are _Depending on your plan, business type, or role, the following app navigation may vary._ | Section | What you do there | | --------------- | ----------------------------------------------------------------------------------------------------------------------------- | | **Dashboard** | Your [home screen](https://heylilo.co/help/home-and-reports/home-screen). Everything you need to get a bird's-eye view of operations. | | **Calendar** | Your home for appointments. | | **Clients** | Every client's details and history. | | **Operations** | Your **Appointments** list, **Invoices** and **Forms**. If you are on the Pro plan, you'll also see **Team** and **Reports**. | | **Catalog** | Your **Services**, **Memberships**, and **Products** (business-type dependent). | | **Marketing** | Campaigns, audiences and your loyalty program. | | **Settings** | Business details, hours, booking page, payments and your plan. | | **My Schedule** | Your own working hours and time off. | The **+** button is for quick actions. On the web, you can create a new appointment or a walk-in. On the mobile app, you can create appointments, sell products, add clients, and much more. _In a narrow window (on web), some of these options fall into **More**._ **Applies to:** Everyone except service providers The sparkle button in the top navigation opens Lilo AI, your personal assistant. To learn more about Lilo AI, you can visit this [help page](https://heylilo.co/help/lilo-ai/what-lilo-ai-can-do). *Shortcut:* ⌘K (Mac) or Ctrl+K (Windows) opens the chat. ## Your first booking **Applies to:** Owners, admins and location managers Your Lilo account launches with bookings enabled. Three things to do to ensure your clients have a smooth booking experience: 1. Add your services in [**Catalog** → **Services**](https://app.heylilo.co/dashboard/services). If you are on a Lilo Pro plan, make sure you select which **Staff** can perform the service (clients can't book a service nobody performs). 2. Check your business hours in [**Settings** → **Business Hours**](https://app.heylilo.co/dashboard/settings?tab=hours). Business hours and bookable hours are separate: bookable hours are when _you_ (or _your staff_) can be booked. Business hours are when your business's doors are open. Your own working hours are in **My Schedule**. 3. Share your booking method. There are two ways a client can book: your booking link (direct booking page) or a booking widget (embedded on your site). Your booking link and widget code can be found in [**Settings** → **Booking Page**](https://app.heylilo.co/dashboard/settings?tab=booking-page). Put it wherever clients already find you. **Applies to:** Everyone except service providers To book someone yourself, press the **+** button (top right on web, bottom center on mobile), then select **New Appointment**. See [Book an appointment](https://heylilo.co/help/calendar/book-an-appointment). ## Websites **Applies to:** Lilo Booth The Lilo Booth plan includes a Lilo Site. It's a place to impress your clients, show off your work, and take bookings. See [Create your Lilo Site](https://heylilo.co/help/lilo-sites/create-your-site) to learn more. **Applies to:** Lilo Pro Lilo works with Pro accounts to build and host websites (separate operating contract required). To request a Pro site or to make changes, please [contact support](https://heylilo.co/help/account/get-help). To put booking on a website you already have, see [Add booking to your website](https://heylilo.co/help/booking/add-booking-to-your-website). ## Lilo on your phone The Lilo app allows you to run your entire business from your pocket. It's available for iPhone and Android. Lilo AI, reports and some settings are currently only on the web. See [Lilo on your phone](https://heylilo.co/help/getting-started/lilo-on-your-phone). ## Get help Open your account menu at the top right and select **Contact support**. **Please leave out client names and health details.** If you need to reference an appointment, give the appointment's date and time instead. See [Get help from Lilo](https://heylilo.co/help/account/get-help). ## Common questions ### Why can't I find something in my menu? Your plan, business type or role may not include it. Ask your account owner to enable the feature or see [Team roles and permissions](https://heylilo.co/help/team/roles-and-permissions). ### Where do I change my plan? The account owner manages the plan in [**Settings** → **Billing**](https://app.heylilo.co/dashboard/settings?tab=billing). See [Plans, trial, and billing basics](https://heylilo.co/help/getting-started/plans-and-trial). If you are on a Booth plan but are expanding your business (congrats!), you can request a migration from Booth to Pro by contacting [support](https://heylilo.co/help/account/get-help).