# Campaign requests from booth renters

> How booth renters ask the business to send a campaign to their clients, and how to review, approve or decline their requests.

**Applies to:** Lilo Pro

Source: https://heylilo.co/help/marketing/campaign-requests

[Booth renters](https://heylilo.co/help/team/booth-renters) can't send campaigns themselves. Instead, they ask the business to send one to their clients. A manager reviews the request and decides what to send.

## Send a request

If you rent a booth in someone else's business:

1. In the Lilo app, tap **More**, then **Marketing**.
2. Tap **Requests**, then **Request Campaign**.
3. Fill in the **Subject**, **Description** and **Target Audience**. Say what you'd like the campaign to say, any offer to include, and which of your clients should get it.
4. Tap **Submit**.

Your request shows **Pending** until a manager reviews it. Then it shows **Approved** or **Declined**, with any note they added.

On the web, **Marketing** lists your requests under **Campaign Requests**. After your first request, you can send more from there with **Request Campaign**.

## Review a request

**Applies to:** Everyone except service providers

1. Go to [**Marketing** → **Campaigns**](https://app.heylilo.co/dashboard/marketing/campaigns). Below your campaigns, **Campaign Requests** lists every request and how many are pending.
2. Select **Review** on a pending request.
3. Add a note for the booth renter if you like. They see it on their request.
4. Select **Approve** or **Decline**. You'll see **Request updated**.

In the Lilo app, tap **More**, then **Campaigns**. Tap the message icon at the top right. A number on it shows how many requests are pending. Tap a pending request, add **Notes (optional)** if you like, then tap **Approve** or **Decline**.

Approving doesn't send anything. To send what they asked for, [create a campaign](https://heylilo.co/help/marketing/campaigns). For an audience of their clients, add the **Visited Provider** filter from **Location & Provider** and choose them.

## How it works

- Only booth renters can send requests. Other service providers don't have **Marketing** in their menu.
- Booth renters see only their own requests. Owners, admins and location managers see every request in the business.
- Lilo doesn't send a notification about requests. Managers find new ones on **Campaigns**, and booth renters check their request for the answer.
- **Campaign Requests** only shows on **Campaigns** once someone has sent a request.
- Once a request is sent, it can't be changed or withdrawn. The answer to a reviewed request can't be changed.

## Common questions

### I approved a request. Why didn't anything go out?

Approving only records your answer. To send it, create the campaign on **Campaigns** and send it yourself.

### Why can't I find Request Campaign on the web?

On the web, **Request Campaign** only shows once you've sent a request. Send your first one from the Lilo app.

### Will I get a notification when my request is reviewed?

No. Check your request in **Marketing**, on the web or in the app.

### Can booth renters send campaigns themselves?

No. Only the business sends campaigns. Booth renters can ask for one with a request.