# Connect payments and get paid out

> Set up card payments with Stripe, check your payments status, finish setup when Stripe asks for more, and see your payouts.

**Applies to:** Owners and admins

Source: https://heylilo.co/help/payments/connect-payments

Lilo takes card payments through Stripe. Connect your business once to charge cards at checkout, save cards on file and collect deposits. Stripe pays the money out to your bank account.

## Set up payments

1. Go to [**Settings** → **Payments**](https://app.heylilo.co/dashboard/settings?tab=payments).
2. Enter your **Business Name** and **Business Email**.
3. Select **Set Up Payments**. Lilo takes you to Stripe.
4. Follow Stripe's steps. Stripe asks about your business and the bank account your payouts go to.
5. When you're done, Stripe sends you back to Lilo.

Then check your status on **Settings** → **Payments** (see the next section). You can take cards once it says **Card payments active**.

In the Lilo app, go to **More** → **Business Settings** → **Payments & Billing** and tap **Connect payments**. Enter your **Billing contact email**, tap **Continue**, then finish Stripe's steps in the app.

## Check your payments status

The **Stripe Account** section of **Settings** → **Payments** shows where your account stands:

- **Card payments active**: you can take cards online and in person.
- **Pending Stripe approval**: Stripe is reviewing your account. You don't need to do anything.
- **Payments disabled**, **Payments paused** or **Account under additional review**: your card payments are on hold. Use **Contact support** in your account menu.

It also shows your **Business Name** and the date you **Connected**. If the status looks out of date, select **Sync Status**. You'll see **Status synced**.

In the app, **Payments & Billing** says **Payments account activated** once you can take cards. While Stripe reviews your account, it says **Verifying your account**. Tap **Check status** to look again.

## Finish setting up

If you leave Stripe early, or Stripe needs more details later, **Settings** → **Payments** shows the setup page again.

1. Go to **Settings** → **Payments**.
2. Select **Continue Setup**. You don't need to enter the name and email again.
3. Give Stripe the details it asks for.

Finish as soon as you can. Stripe can pause your card payments until it has what it needs.

In the app, **Payments & Billing** shows **Setup incomplete** while Stripe still needs details before you can take cards. Tap **Continue Setup**, or **Refresh status** if you already finished on the web.

## See your payouts

Stripe pays your card payments out to your bank account automatically.

- **On the web**: in **Settings** → **Payments**, select **View Stripe Dashboard**. Your Stripe dashboard opens in a new tab, with your payments and payouts.
- **In the Lilo app**: go to **More** → **Business Settings** → **Payments & Billing** and tap **Payouts**. You can also change your payout schedule and the bank account your payouts go to.

**View Stripe Dashboard** only works once your card payments are active.

## How it works

- Every card payment in Lilo goes through your Stripe account. That includes [checkout](https://heylilo.co/help/payments/checkout), cards on file, deposits, payments when clients book online, card readers and Tap to Pay.
- Your business has one payments account for all its locations.
- Only the owner and admins can open **Settings** → **Payments**, or **Payments & Billing** in the app.
- Before you set up payments, checkout can only record **Cash** and **External** payments, and **Card** says **Card payments not set up**.
- **Settings** → **Payments** is also where you manage [card readers](https://heylilo.co/help/payments/card-readers). The account owner also accepts Apple's terms for [Tap to Pay](https://heylilo.co/help/payments/tap-to-pay) there.
- [Deposits](https://heylilo.co/help/payments/deposits-and-booking-payments) and [cards on file](https://heylilo.co/help/clients/cards-on-file) need payments set up first.

- [No-show protection](https://heylilo.co/help/payments/no-show-protection) needs payments set up first.

## Common questions

### I finished Stripe's steps. Why can't I take cards yet?

Stripe may still be checking your details, or may need more from you. Go to **Settings** → **Payments**. If you see **Pending Stripe approval**, you don't need to do anything. If you see **Continue Setup**, select it. Stripe shows you anything it still needs.

### Why do I see Additional Information Required?

Your link to Stripe expired or was already used. Select **Return to Settings**, then **Continue Setup** to get a new one.

### Why can't I open the Stripe dashboard?

It opens once your card payments are active. Until then, you'll see **Account onboarding not complete**.

### Can each location have its own payments account?

No. One payments account covers your whole business.

### Can my front desk or location managers set up payments?

No. Only the owner and admins can. Other roles don't see the **Payments** tab.

### How do I change the bank account my payouts go to?

In the Lilo app, go to **More** → **Business Settings** → **Payments & Billing** and tap **Payouts**.