# Sell products without an appointment

> Sell retail products in the Lilo app with no appointment, to a client or as a walk-in sale, and how stock, tax and loyalty work on a product sale.

Source: https://heylilo.co/help/payments/sell-products

In the Lilo app, you can sell retail products on their own, with no appointment. On the web, you add products to an appointment's checkout instead.

## Sell products in the Lilo app

1. Tap **+** at the bottom of the screen, then tap **Sell Product**.
2. If you work at more than one location, tap the location you're selling from.
3. Tap each product to add it. Use the plus and minus buttons to change how many. To find a product, search by its name, brand or SKU. Tap a product again to take it off.
4. Tap **Continue**.
5. Search for the client and tap their name, or tap the add button to add a new client. For a sale with no client, tap **Selling without a client?**, then **Walk-in Sale**.
6. Check the products and the **Estimated Total**, then tap **Create Invoice**.
7. Checkout opens with the products. Tap **Charge** and take the payment the same way as for an appointment.

[Check out an appointment](https://heylilo.co/help/payments/checkout) covers the ways to pay.

## Start a sale from a client's profile

1. Open the client, tap **⋯**, then tap **Sell Product**.
2. Choose the products and tap **Continue**. If you work at more than one location, choose the location first. The app skips to the review step with the client already chosen.
3. Tap **Create Invoice**, then take the payment.

## Sell one product from your inventory

1. Go to **More** → **Inventory** and tap the product.
2. Tap **Sell product**.
3. Under **Who's buying?**, find the client and tap **Continue**. For a sale with no client, tap **Skip** instead.

Checkout opens with one of that product. To sell more than one, change the quantity in checkout.

## Add products to an appointment

On the web, you sell products as part of an appointment. Open checkout for the appointment and select **Add Product**. In the Lilo app's checkout, tap **Add a product**. See [Check out an appointment](https://heylilo.co/help/payments/checkout).

## How it works

- The list shows the products your chosen location carries. Archived products don't show. Each product costs that location's price.
- The app shows how many of each product are in stock. You can still sell a product that's out of stock.
- Lilo takes the products out of stock when the invoice is paid in full. See [Products and stock](https://heylilo.co/help/inventory/products-and-stock).
- The **Estimated Total** is before tax and discounts. Checkout adds those.
- There's no tip on a product-only sale, because tips are based on services.
- Each sale is an invoice with no appointment. A walk-in sale isn't linked to any client.

- [Loyalty points](https://heylilo.co/help/marketing/loyalty) only go to a client on the sale.

**Applies to:** Most business types

- Member discounts only apply when the client on the sale has a [membership](https://heylilo.co/help/marketing/memberships).

**Applies to:** Everyone except service providers

- Product sales show in [**Operations** → **Invoices**](https://app.heylilo.co/dashboard/invoices) with your other invoices.

## Common questions

### Can I sell products on the web without an appointment?

No. Use the Lilo app. On the web, you can add products to an appointment's checkout.

### Why isn't a product in the list?

Your chosen location doesn't carry it, or the product has been archived.

### What if the client changes their mind after I create the invoice?

You can't delete the invoice. To clear it, remove the products in checkout. With nothing left to pay, tap **Close Invoice**. The invoice stays in your records as paid, with nothing charged.

### Why didn't the client earn loyalty points?

- The sale has no client, like a walk-in sale.
- Your loyalty program isn't active.
- The invoice isn't paid in full yet. Points come once it is.
- The sale was too small to earn a whole point.