# Tips

> Add a tip at checkout, how clients tip on a card reader or when they book online, how Lilo works out and splits tips, and turning tips at booking on or off.

Source: https://heylilo.co/help/payments/tips

Clients can leave a tip when they pay. You add it at checkout, the client picks one on a card reader, or they add one when they pay online.

## Add a tip at checkout

1. Open [checkout](https://heylilo.co/help/payments/checkout) for the appointment and find **Add a Tip**. **Based on services** shows the amount the percentages are taken from.
2. Choose **15%**, **20%**, **25%** or **30%**. Each button shows its amount.
3. For a set amount, select **Custom Amount**, enter it and select **Apply**.

The tip shows in **Summary**. The **Balance Due** includes it. To take it off, select **No Tip**.

In the Lilo app, the tip screen comes up after you choose a card payment. Choose 15%, 20%, 25% or 30%, **Custom amount** or **No tip**. With [Tap to Pay](https://heylilo.co/help/payments/tap-to-pay) on iPhone, the screen says **Hand to your customer**, so the client can choose. For cash, pick the tip on the cash screen. On a smart reader, the client tips on the reader.

## Tips on a card reader

Smart [card readers](https://heylilo.co/help/payments/card-readers), like the WisePOS E and S700, ask the client for a tip. Lilo adds it to the invoice.

- The reader offers 15%, 20% or 25%. On small bills, it offers a few set amounts instead.
- The reader skips the tip if the invoice already has one, or if there are no services on the bill.
- While the payment is on the reader, checkout hides **Add a Tip**. It comes back if you cancel the payment.
- You can't change the reader's tip options.

**Applies to:** Owners and admins

To see the reader's tip options, go to [**Settings** → **Payments**](https://app.heylilo.co/dashboard/settings?tab=payments) and select **Show** next to **Tipping**. It shows once payments are set up.

## Tips when clients book online

Clients who pay the full price online can add a tip of 15%, 20% or 25%, or a custom amount. Clients who pay only a deposit can't tip online.

Online tips need payments set up and **Accept Tips at Booking** turned on. It's on unless someone turns it off. [Deposits and payment at booking](https://heylilo.co/help/payments/deposits-and-booking-payments) explains what clients pay online.

## Turn tips at booking on or off

**Applies to:** Owners and admins

1. Go to [**Settings** → **Booking Page**](https://app.heylilo.co/dashboard/settings?tab=booking-page).
2. Turn **Accept Tips at Booking** on or off.
3. Select **Save Changes**. You'll see **Booking page settings saved**.

You can turn it on only once payments are set up.

In the Lilo app, go to **More** → **Business Settings** → **Online Booking**. Under **Booking Payments**, turn **Accept Tips at Booking** on or off, then tap **Save Payment Settings**.

## How it works

- Lilo works out a percentage tip from the services only, before discounts and tax. Products don't count.
- It uses the full service price, even when a deposit, discount or voucher covered part of it.

- Add-ons count as part of their service.

- At checkout, a percentage tip updates if the services change before the client pays. A custom amount stays the same.
- If the bill has no services, like a product-only sale, Lilo doesn't offer a tip.
- The tip isn't taxed.
- Once the invoice is paid, the tip is final.
- Online, a custom tip can't be more than the services cost.
- When more than one provider did services on the bill, Lilo splits the tip between them. Each provider's share is in proportion to the price of their services.

- If an appointment with a tip is cancelled or missed, Lilo refunds the tip, even when it keeps the deposit. See [Cancellations, no-shows, and deposits](https://heylilo.co/help/payments/cancellations-and-deposits).

## Common questions

### Why isn't there a tip option?

- The bill has no services on it.
- The invoice is already paid.
- The payment is on a card reader, which asks the client instead.
- Online, the client is paying only a deposit, payments aren't set up, or **Accept Tips at Booking** is off.
- In the Lilo app, **External**, **Mark cash paid** and **Mark paid externally** don't ask for a tip. Choose a card or **Cash** to add one.

### Can I change the tip percentages?

No. Checkout, the Lilo app, card readers and online booking each use set percentages. At checkout, in the app and online, you can also enter a custom amount.

### Can the client add a tip after paying?

No. The tip is final once the invoice is paid. Add it before you take the last payment.

### Who gets the tip?

The provider who did the services. If more than one provider worked on the client, Lilo splits it by the price of each one's services.

### Why did the tip amount change?

It's a percentage tip, and the services changed before the client paid. Lilo worked it out again from the new services. To keep a set amount, use **Custom Amount**.