# Treatment phases

> Name the stages of a multi-part treatment, put services in a phase, and reorder, edit or delete phases.

Source: https://heylilo.co/help/services/treatment-phases

Treatment phases name the stages of a multi-part treatment, like Prep, Treatment and Recovery. You put the phases in order and put each service in one. Most businesses don't need them.

To open them, go to [**Catalog** → **Services**](https://app.heylilo.co/dashboard/services), select **Advanced** and choose **Treatment phases**.

## Add a phase

**Applies to:** Owners, admins and location managers

1. On **Treatment Phases**, select **+ Add Phase**.
2. Enter a **Phase Name**.
3. Add a **Description** and pick a **Color** if you like.
4. Check **Requires a service from a previous phase** to mark that this stage follows an earlier one.
5. Select **Create Phase**. You'll see **Phase created**.

A new phase goes to the end of the list.

## Put a service in a phase

**Applies to:** Everyone except service providers

1. On **Catalog** → **Services**, select **Edit** on the service.
2. At the top of the box, select the expand icon (**Open full page**).
3. Select **Sequence**.
4. Under **Phase**, choose the phase. You'll see **Service updated**.

To take a service out of its phase, choose **No Phase (can be booked anytime)**.

## Change the order

**Applies to:** Everyone except service providers

Drag a phase by the **≡** to the left of it. The numbers update, and the new order saves right away.

## Edit a phase

**Applies to:** Everyone except service providers

1. On **Treatment Phases**, select **Edit** next to the phase.
2. Change the name, description, color or **Requires a service from a previous phase**.
3. Select **Save Changes**. You'll see **Phase updated**.

## Delete a phase

**Applies to:** Owners, admins and location managers

1. On **Treatment Phases**, select **Edit** next to the phase.
2. Select **Delete Phase**, then **Delete** in the box. You'll see **Phase deleted**.

Its services stay on your menu with no phase.

## How it works

- Phases are numbered in the order on the page.
- Each phase shows how many services are in it. Archived services don't count.
- If a phase after the first has **Requires a service from a previous phase** checked, it shows **Requires previous phase**.
- A service can be in one phase at a time, or none.
- Lilo doesn't check phases when someone books. Clients and your team can book a service from any phase on its own, even when its phase shows **Requires previous phase**.
- Treatment phases are on the web only.
- The owner, admins and location managers can add, change and delete phases. Front desk can change phases and put services in them, but can't add or delete phases.

## Common questions

### Do I need treatment phases?

Most businesses don't. Your services can be booked in any order without them.

### Why could a client book a service without one from an earlier phase?

Lilo doesn't check phases when someone books. **Requires a service from a previous phase** doesn't stop a booking.

### What happens to a phase's services when I delete it?

They stay on your menu with no phase. Nothing else about them changes.

### Can a service be in more than one phase?

No. Each service is in one phase or none. Choosing a new phase on its **Sequence** tab moves it.