# Business features

> Turn business features on or off in Settings, like service notes on client profiles, and what each switch changes.

Source: https://heylilo.co/help/settings/features

The **Features** page in Settings turns parts of Lilo on or off, so Lilo matches what your business offers.

## Turn a feature on or off

1. Go to [**Settings** → **Features**](https://app.heylilo.co/dashboard/settings?tab=features).
2. Turn the switch next to a feature on or off. You'll see **Feature updated**.

Each switch saves as soon as you flip it. There's no **Save** button.

You can also ask [Lilo AI](https://heylilo.co/help/lilo-ai/what-lilo-ai-can-do) to turn a feature on or off. It shows you the change to approve first.

## What each switch does

### Service Categories

**Applies to:** Most business types

Each switch under **Service Categories** adds a card to every client's **Service Notes** on the web. Your team keeps the details there and updates them visit to visit.

- **Hair Services** adds **Hair Notes**: color and highlight formulas, hair type, texture and condition, processing notes and styling preferences.
- **Skin Care** adds **Skin Notes**: skin type, concerns, sensitivities, home regimen and contraindications.
- **Nail Services** adds **Nail Notes**: nail shape and length, polish type, favorite colors and design preferences.
- **Massage & Body** adds **Massage Notes**: pressure, focus areas, areas to avoid and injuries.

The categories also decide some of the templates you can start a form from. **Hair Services** adds hair templates, like **Color & Chemical Service Consent**. **Medical History & Allergy Disclosure** shows once at least one category is on.

See [Notes and service notes](https://heylilo.co/help/clients/notes-and-service-notes) and [Build forms](https://heylilo.co/help/forms/build-forms).

### Advanced Features

Right now, **Treatment Goals** and **Advanced Insights** don't change anything in Lilo, whether they're on or off.

## How it works

- A switch changes Lilo for everyone at your business, at every location.
- Lilo sets the switches when you sign up, based on your type of business. You can change any of them later.
- Turning a feature off hides it. Lilo doesn't delete anything, and what you saved shows again when you turn the feature back on.
- Only the owner and admins can open **Settings** → **Features**.
- You change business features on the web. The Lilo app doesn't have this page.

## Common questions

### I turned on Skin Care. Why don't I see skin notes in the Lilo app?

**Applies to:** Most business types

The Lilo app doesn't use these switches. It picks its service notes cards from your type of business. Every card you turned on is on the client's profile in Lilo on the web.

### What happens to service notes when I turn a category off?

**Applies to:** Most business types

Lilo keeps them. The card disappears from client profiles until you turn the category back on. Forms you already made from a hair template stay on your **Forms** page.

### Why isn't Service Categories on my Features page?

It only shows when your type of business includes service notes.

### Can I turn off medical profiles?

**Applies to:** Med spas

No. Med spa accounts start with medical profiles on, including the **Medical** tab on client profiles. The **Features** page doesn't have a switch for them.