# Remove a team member or leave a team > Deactivate someone who no longer works for you, bring them back later, remove someone's login, leave a team yourself, and hand the business to a new owner. Source: https://heylilo.co/help/team/ownership-and-leaving Every business on Lilo has at least one owner. An owner can make someone else an owner too, and that's how you hand the business over. **Applies to:** Lilo Pro When someone stops working at your business, the owner, an admin or a location manager deactivates them. They lose access, and clients can't book them anymore. Lilo keeps their history. Team members can also leave a team themselves in the Lilo app. ## Hand the business to a new owner There's no single transfer button. You hand the business over in two steps, because nobody can change their own role. **Applies to:** Lilo Pro · Owners 1. Open the new owner's profile, select **Role & Work**, choose **Owner** under **Role** and select **Save Changes**. 2. Ask them to change your role, or to deactivate you. They do it from your profile. They need their own sign-in for step 2. If they don't have one yet, [give them dashboard access](https://heylilo.co/help/team/add-team-members) first. Owners are equals. Any owner can change another owner's role, deactivate them or remove their sign-in. Only owners can make someone an owner, and Lilo always keeps at least one, so the last owner can't be demoted, deactivated or lose their sign-in. Someone who rents a booth from you can't be made an owner. If someone only needs to run the business day to day, make them an **Organization Admin** instead. Admins can do almost everything an owner can, except change your plan or billing. See [Team roles and permissions](https://heylilo.co/help/team/roles-and-permissions). **Applies to:** Owners To close your business account instead, go to [**Settings** → **Billing**](https://app.heylilo.co/dashboard/settings?tab=billing) and select **Danger zone**. See [Delete your account](https://heylilo.co/help/account/delete-your-account). ## Deactivate a team member **Applies to:** Lilo Pro · Owners, admins and location managers Before you deactivate a provider, [move or cancel their upcoming appointments](https://heylilo.co/help/calendar/change-or-cancel) on the **Calendar**. Deactivating leaves those appointments booked. They stop showing in the calendar's day and week views. 1. Go to [**Operations** → **Team**](https://app.heylilo.co/dashboard/team). 2. Select **⋯** in their row, then choose **Deactivate**. 3. If they're anyone's reporting manager, the box lists those people. Choose a new manager for each one. If you leave one empty, that person no longer has a reporting manager. [Team schedules and approvals](https://heylilo.co/help/team/schedules-and-approvals) explains where their requests go then. 4. Select **Deactivate**. You'll see **Team member deactivated**. You can also open their profile, select **Danger Zone**, then **Deactivate**. The owner, admins and location managers can deactivate people. Location managers can't deactivate people who work only at other locations. Location managers can only deactivate, reactivate or remove the sign-in of front desk staff and service providers. Admins can't do these to other admins, and only an owner can do them to another owner. ## Reactivate someone **Applies to:** Lilo Pro · Owners, admins and location managers 1. Go to **Team**, select **Filters** and check **Show inactive**. 2. Select their name. 3. Select **Danger Zone**, then **Reactivate**. You'll see **Team member reactivated**. They're back on your team with the role, locations, services and hours they had. If they'd already accepted their invite, they can sign in again with the same login. ## Remove someone's sign-in **Applies to:** Lilo Pro · Owners, admins and location managers To stop someone signing in but keep them on your calendar: 1. Open their profile and select **Access**. 2. Select **Revoke Dashboard Access**, or **Revoke Invite** if they haven't accepted their invite yet. 3. Select **Revoke Access**. You'll see **Dashboard access revoked**. They lose access to your business, and their invite link stops working. If they can be booked, they stay on the calendar. To let them back in, use **Grant Dashboard Access**. [Add and invite team members](https://heylilo.co/help/team/add-team-members) shows how. You can't remove your own sign-in or a booth renter's. To remove a booth renter, deactivate them. ## Leave a team **Applies to:** Lilo Pro Anyone except an owner can leave a team. You do it in the Lilo app. There's no way to leave on the web. If you're an owner, ask another owner to change your role first. 1. Tap **More**, then tap the icon next to your name. 2. On **Profile**, scroll to the bottom and tap **Leave** and the business's name. 3. Read what happens, then tap **Leave** and the business's name again. When you leave: - You lose access to the business right away, and Lilo signs you out. - Lilo cancels your upcoming appointments there and lets those clients know. - People who had you as their reporting manager no longer have one. - The owner gets an email that you left. If you can't use the app, ask the owner or a manager to deactivate you instead. ## How it works **Applies to:** Lilo Pro - Lilo never deletes team members. Deactivating keeps their past appointments, invoices and history. - A deactivated person can't sign in to your business, and clients can't book them online. - Deactivating doesn't cancel or move their upcoming appointments. Those clients still get reminders. You can still find those appointments in [**Operations** → **Appointments**](https://app.heylilo.co/dashboard/bookings). - Deactivated people are hidden on the **Team** page until you check **Show inactive** under **Filters**. - Lilo doesn't email someone when you deactivate them or remove their sign-in. - You deactivate, reactivate and remove sign-ins on the web. The Lilo app can't. ## Common questions **Applies to:** Lilo Pro ### Can I transfer ownership to someone else? **Applies to:** Lilo Pro Yes, in two steps. Make them an **Owner** in their **Role & Work** section, then ask them to change your role or deactivate you. The steps are under **Hand the business to a new owner** above. ### Why does Lilo say I don't have permission to deactivate someone? **Applies to:** Lilo Pro Usually it's one of these: - You're trying to deactivate yourself. Nobody can. - You're a location manager, and they don't work at any of your locations. - They're an owner, and you aren't. Only another owner sees **Deactivate** for an owner. ### Can I delete a team member? **Applies to:** Lilo Pro No. Deactivate them instead. Lilo keeps every team member's history with your business. ### Why can't I find someone on the Team page? **Applies to:** Lilo Pro They might be deactivated. Select **Filters** and check **Show inactive**. If there's no **Show inactive**, nobody on your team is inactive. If you work with more than one location, the list follows the location menu at the top of the page. Choose **Overview** to see everyone. ### Can I bring back someone who left? **Applies to:** Lilo Pro Not with **Reactivate**. It doesn't work for someone who left the team in the Lilo app. Ask them to join again with your invite code instead. The owner or an admin approves the request and chooses their role. Lilo then brings back their old profile. Appointments cancelled when they left stay cancelled. If their request doesn't go through, use **Contact support** in your account menu. ### Someone left the team. What happened to their appointments? **Applies to:** Lilo Pro Lilo cancelled their upcoming appointments and let those clients know. Their past appointments stay with your business.