# Team schedules and approvals > See your team's hours for the week, set an employee's hours, choose who can change their own, and approve or deny time off and schedule changes. **Applies to:** Lilo Pro · Owners, admins and location managers Source: https://heylilo.co/help/team/schedules-and-approvals Owners, admins and location managers can see the whole team's hours, set hours for employees, and approve time off and schedule changes. Your own hours and time off are on **My Schedule**. See [Your availability, time off, and blocks](https://heylilo.co/help/calendar/your-availability). ## See your team's week 1. Open [**Team**](https://app.heylilo.co/dashboard/team) and select the **Schedules** tab. 2. Use the arrows or **Today** to change the week. Each row shows one person's hours for each day, and **Hrs** adds them up for the week. A day can also say: - **Off**: no hours that day, a day off, or approved time off. - **Sick**: they called in sick. - **Pending**: they asked for the day off, and it's waiting for approval. **1099** marks a contractor and **Self-managed** marks a booth renter. They set their own hours (see [Employees, contractors, and booth renters](https://heylilo.co/help/team/employment-types)). If you work with more than one location, the grid follows the location menu at the top of the page. Choose **Overview** to see every location together. You can't change hours on the grid. Open the person's [profile](https://heylilo.co/help/team/team-member-profiles) instead (see the next section). ## Set an employee's hours 1. Open **Team** and select the person's name. 2. Select **Schedule**. 3. Select a day, then change their blocks or select **Add Bookable Block**. 4. Select **Save changes**. You'll see **Schedule updated**. Their new hours apply as soon as you save. **Schedule** only shows for people who can be booked. The same page has their **Time Blocks**, for breaks and meetings, and **Schedule Overrides**, to change one date. Both work the same way as your own (see [Your availability, time off, and blocks](https://heylilo.co/help/calendar/your-availability)). Contractors and booth renters manage their own hours, so their schedule shows **View-only**. ## Let an employee change their own hours This is for employees (W-2). Owners and admins already manage their own schedules. 1. Open **Team**, select the person's name, then select **Schedule**. 2. Under **Self-Edit Permissions**, check the boxes you want: - **Can request schedule changes**: they can ask for new weekly hours. Each change needs approval. With auto-approve checked, this box says **Can edit own schedule**. - **Auto-approve scheduling requests**: Lilo approves their time off and their new hours right away. Lilo tells their approvers about time off, but not about new hours. 3. Select **Save Changes**. You'll see **Schedule permissions updated**. Location managers can only change this for people at their own locations. | You check | What they can do | |---|---| | Neither box | See their hours and request time off. You set their hours. | | **Can request schedule changes** | Request new hours. Each changed day waits for approval. | | Both boxes | Change their hours and take time off without approval. | ## Approve time off and schedule changes 1. Open **Team** and select the **Requests** tab. It shows how many requests are waiting. 2. Each time-off request shows who it's from, the type of time off and the dates. Select the check mark to approve it. 3. To deny time off, select the X. Add a note if you like, then select **Deny Request**. 4. New hours are grouped by person under **Pending Availability Days**. Select the person to see each day's new hours, with their current hours next to them. 5. Select **Confirm All** to approve all of that person's days, or the check mark next to one day. 6. To turn down a day, select its X. Say what you'd like instead, then select **Send Feedback**. Lilo lets the person know your answer, with your note. Requests waiting for you also show under **Pending Approvals** on your [home screen](https://heylilo.co/help/home-and-reports/home-screen). You can also approve or deny time off from **Upcoming Time Off** on the person's **Schedule**. In the Lilo app, go to **More** → **Team** and tap **Requests**. Tap **Approve** or **Deny** on each request. The app can't add a note. The **Schedules** tab shows the team's week, and you set hours on the web. ## How it works ### Who gets a request - If the person has a reporting manager, their requests go to that manager. Set one in their **Locations** section, under **Reporting Manager**. Employees who work at more than one location need one. - Otherwise, requests from someone at one location go to that location's managers. If it has none, they go to the admins there, then to the owner. - A location manager's requests go to the admins at their location, or to the owner. - Requests from someone at more than one location, with no reporting manager, go to the owner. - The owner sees and can answer every request. Admins and location managers only see the ones sent to them. - Owners and admins don't need approval for their own hours or time off. - Contractors and booth renters never need approval. When a contractor takes time off, Lilo emails their managers. Nobody is told about a booth renter's time off. ### What approving does - Approved time off takes those whole days off, at every location. Clients can't book the person online then. A request that's still waiting doesn't block bookings. - Lilo doesn't move or cancel appointments the person already has on those days. - Approving new hours replaces that day of their regular week, at every location. - If someone sends new hours for a day that's already waiting, the new request replaces the old one. - When an employee calls in sick, Lilo takes them off that day right away and emails the people who approve their requests. It doesn't need approval. The day shows **Sick** on the grid. - Only the person can cancel their own time off. ### Hours on the grid Each day on the grid shows one span, from the first start to the last finish. For a split shift, like 9:00 AM to 11:00 AM and 3:00 PM to 5:00 PM, the span and **Hrs** include the break in between. ## Common questions ### Why can't I see a request someone sent? It went to someone else, like their reporting manager or a manager at their location. Only the owner sees every request. ### How do I give an employee a day off? Open their **Schedule** and select **Add Override** under **Schedule Overrides**. Choose the **Date** and **Day Off**, then select **Save Override**. Contractors and booth renters take their own time off. ### Can I cancel someone's time off? No. Only they can cancel it, from **My Schedule**, or **My Availability** for a contractor. Ask them to cancel it if you need them that day. ### Does approving time off cancel their appointments? No. Their appointments stay booked. [Move or cancel them](https://heylilo.co/help/calendar/change-or-cancel) on the **Calendar**. ### Why can't I change a contractor's or booth renter's hours? They manage their own schedule, so it's view-only for you. Ask them to change it. ### Can I approve requests in the Lilo app? Yes. Go to **More** → **Team** and tap **Requests**. Set hours and self-edit permissions on the web.