Delete your account

Only the account owner can delete a Lilo account. Deleting closes your business on Lilo and removes your sign-in.

• If you're the only person on your team, you delete the account yourself. Lilo deletes it within 30 days. You can cancel any time before the deletion starts.
• If anyone else is on your team, the Lilo team closes the account for you, so nobody loses access by surprise.

Delete your account if it's just youCopy Anchor Link

1. Go to Settings → Billing.
2. Scroll to the bottom and select Danger zone.
3. If you see Cancel appointments and disable booking, select it.
4. Select Delete my account….
5. Under Why are you leaving?, write at least a sentence.
6. Under Type DELETE MY ACCOUNT to confirm, type DELETE MY ACCOUNT in capital letters.
7. Select Submit deletion request.

Lilo signs you out and emails you the date your account is scheduled for deletion.

Don't skip step 3. It cancels your upcoming appointments, tells those clients and refunds what they paid. It also turns off online booking. Submitting a request does neither. You can't use Lilo while it's waiting. Clients could keep booking you without you knowing.

In the Lilo app, tap More, tap the icon next to your name, and scroll to the bottom. Tap Advanced account options, then Delete account, then Continue to web. You finish the same steps in your browser. If you pay through Apple or Google Play, the app reminds you to cancel that subscription with them first.

Ask Lilo to close a team accountCopy Anchor Link

1. Go to Settings → Billing.
2. Scroll to the bottom and select Danger zone.
3. Select Request account deletion.
4. Under Why are you leaving?, write at least a sentence.
5. Select Send request.

You'll see Thanks for letting us know. The Lilo team reaches out by email to arrange it. Until then, nothing changes. Your team keeps working as usual.

Everyone on your team counts, even people who never sign in to Lilo. In the Lilo app, team accounts can't start a deletion, so use Lilo on the web.

While your request is waitingCopy Anchor Link

• You can't use Lilo. Signing in shows Account deletion pending and the scheduled date.
• If you pay by card, Lilo cancels your subscription so it doesn't renew.
• If you pay through Apple or Google Play, cancel the subscription with them. Lilo can't. They keep billing you until you do.
• Lilo's email about your request has a Cancel deletion button.

When your account is deletedCopy Anchor Link

• Lilo deletes your clients, appointments, services, photos and everything else about your business. You can't get them back.
• Lilo keeps your invoices and payment records for tax purposes.
• Lilo cancels any appointments still booked and refunds what clients paid for them.
• If you pay by card and your subscription is still running, Lilo ends it.
• Your sign-in is deleted, unless you're also on another business's team in Lilo.
• If you take card payments, your Stripe account stays open. Stripe still pays out any balance you're owed.

• Lilo releases your texting number.

Cancel a deletion requestCopy Anchor Link

1. Sign in to Lilo, on the web or in the app.
2. On Account deletion pending, select Cancel deletion.

You're back in Lilo right away. Lilo emails you that your account is restored. The Cancel deletion button in Lilo's email takes you to the same screen.

Once Lilo has started deleting your account, you can't cancel it.

Canceling doesn't undo everything:

• Appointments canceled before you submitted stay canceled. Rebook the ones you want to keep.
• If online booking was turned off, it stays off. Turn Online Scheduling back on in Settings → Booking Page. See Your online booking page.
• A subscription paid by card still ends when your billing period does. To keep it, use Contact support in your account menu. You can also subscribe again from Settings → Billing once it ends. See Billing and your Lilo subscription.

Common questionsCopy Anchor Link

Can an admin delete the account?Copy Anchor Link

No. Only the account owner can, and only the owner sees Danger zone.

Why don't I see Delete my account?Copy Anchor Link

Someone else is on your team, so you see Request account deletion instead. If you already sent a request, Danger zone shows Thanks for letting us know.

Can I get my data back after my account is deleted?Copy Anchor Link

No. Once it's deleted, it's gone, apart from invoices and payment records. If you change your mind, cancel the request before then.

I can't sign in. How do I cancel?Copy Anchor Link

Write to support@heylilo.co as soon as you can, and include your business name. The Lilo team can send you a link that cancels the request, as long as the deletion hasn't started.

Why can clients still book me after I asked to delete my account?Copy Anchor Link

Submitting a request doesn't cancel appointments or turn off booking. Only Cancel appointments and disable booking does. To use it now, cancel your request first. Then select it in Danger zone and delete your account again. Your 30 days start over.

Does deleting my account cancel my subscription?Copy Anchor Link

Yes, if you pay by card. Lilo cancels it so it doesn't renew. If you pay through Apple or Google Play, cancel it with them.