Your online booking page
How clients book you online, how to find and share your booking link, how to change the booking steps, and how to pause online booking.
Your booking page is where clients book you online. They choose their services and a time, enter their details and confirm. Lilo puts the appointment on your calendar and emails the client a confirmation.
Online booking is on from the start, so clients can book as soon as you have services and hours.
Everyone except service providers
Find and share your link
- Go to Settings → Booking Page.
- Under Booking Page, select Copy Link. You'll see Booking link copied.
- Paste the link wherever clients find you, like your website, social profiles or texts.
To see the page the way clients do, select the icon next to Copy Link. It opens in a new tab.
If you have more than one location, your link opens a list of them first. Each location also has its own link that goes straight to booking there. To copy one, scroll to Embed on Your Website at the bottom of the tab and choose the Location. Then select the copy button under Or share your booking page directly.
On a Lilo Booth plan, the Lilo app's Home tab also has Share your booking link.
What clients see when they book
If you have more than one location, clients choose one first. Then they go through four steps, in this order by default:
- Services: they pick what they'd like. Services are grouped by category, with the price and length of each.
- Date & Time: they pick a day, then an open time. If more than one team member can do the service, they can choose who, or leave it on Any available.
- Your Info: they enter their first name, last name, email address and phone number.
- Confirm: they check the details, add a note if they like, and select Confirm Booking.
Then they see You're All Set! with their booking details and an Add to Calendar button.
If a booking needs a payment, clients pay on the last step. See Deposits and payment at booking.
Owners and admins
Change the order of the steps
- Go to Settings → Booking Page.
- Under Widget Customizer, select Customize Widget.
- Select the Flow tab. It's the fifth icon at the top of the settings on the right.
- Under Step Order, choose Services, then your info or Your info, then services.
- Select Save Changes. You'll see Widget settings saved.
Want clients to land on your own thank-you page after they book? On the same tab, under After Booking, choose Redirect to custom URL. Enter the page in Redirect URL, then select Save Changes.
These settings apply to your booking page and to booking on your own website.
Lilo Pro · Owners and admins
Let clients choose a team member first
- Go to Settings → Booking Page and select Customize Widget.
- Select the Flow tab.
- Under Provider Directory, choose one:
- Off: clients start with services. They can still choose a person on the Date & Time step.
- Optional: services come first, with a Browse the team option under them.
- Required: clients choose a team member before anything else.
- Select Save Changes.
The directory shows each team member's name and title. It shows their photo and bio too, if Show Provider Photos and Show Provider Bios are on in Settings → Booking Page. It needs at least two team members who can be booked. Until then, your page starts with services.
Owners and admins
Turn online booking off or on
To stop online bookings for a while, turn online booking off. Your appointments stay as they are.
- Go to Settings → Booking Page.
- Turn off Online Scheduling.
- Select Disable. You'll see Booking page settings saved.
To take bookings again, turn Online Scheduling back on. It saves right away.
In the Lilo app, go to More → Business Settings → Online Booking. Turn off Accept online bookings, then tap Turn Off.
How it works
- While online booking is off, your booking page and your links say you're not accepting bookings at the moment, and ask clients to contact you.
- Booking you've added to your own website shows the same message while it's off.
- Clients only see services that are bookable online and offered at that location. They only see open times. How Lilo decides open times explains which times show.
- Each team member who can be booked also has their own link. It only shows their services and times.
- Clients don't need an account to book.
- Lilo adds the booking to an existing client only when the email and phone number both match. Otherwise it adds a new client.
- Lilo lets the provider know about the new booking, unless they've turned those notifications off. See Notifications for you and your team.
- Your booking page uses your colors, font and logo from Settings → Company Branding (see Company branding). Customize Widget can give it different colors or a different logo.
- Changes to your settings can take a couple of minutes to show on your booking page.
- Clients can't book online while your free trial has ended or your plan is canceled. See Plans, trial, and billing basics.
Common questions
Why does my booking page say we're not accepting bookings?
Online Scheduling is off in Settings → Booking Page. Turning it back on lets clients book again. A location's link also shows this while your free trial has ended or your plan is canceled.
Why isn't one of my services on my booking page?
Bookable online is off for it, it isn't offered at that location, or it's archived. See Services and categories.
A service offered only as an add-on never shows on its own. See Add-ons and add-on groups.
Why can't clients find a time?
Lilo only shows times when someone who does the service is free. How Lilo decides open times lists every rule.
Why can't clients choose who they book with?
Clients can only choose when more than one team member can do the service. On a team member's own link, that person is already chosen. On a Lilo Booth plan, you're the only provider.
Why did a returning client show up as a new client?
They booked with a different email address or phone number than the one on their profile. Lilo only matches a client when both are the same. See Find, add, block, and archive clients.
Can clients change their booking online?
They can't move it to another time themselves. If your cancellation policy allows it, they can cancel in the client portal and book a new time. Their confirmation email has a View or Manage Appointment button that opens it. See Booking page settings for the policy.
Reports
See each provider's revenue, tips and commission, compare locations over any dates, and what each number in Provider Revenue and Location Performance means.
Booking page settings
Choose what clients see on your booking page, let them book several services at once, and set your cancellation policy and your terms and privacy links.