Services and categories
Add, edit, archive and reorder services, group them into categories, and choose which services clients can book online.
Your service menu lives in Catalog → Services. It lists everything you offer, grouped into categories, in the order clients see when they book online.
Owners, admins and location managers
Add a service
- Go to Catalog → Services and select New service.
- Enter a Name, Price and Duration (minutes).
- Add a Description if you like. Clients see it when they book online.
- Under Category, select a category. To make a new one, select New category, type the name and press Enter.
- If you see Staff, select everyone who performs the service. Clients can't book a service nobody performs.
- Select Save service. You'll see Service created.
A new service starts out bookable online and offered at every location. The settings below change that.
Lilo Booth
Add services from the starter menu
The starter menu lists common services for your kind of business, with prices you can change.
- Select the arrow next to New service and choose Starter menu. Every service on it starts selected.
- Clear the services you don't offer. Deselect all clears a whole category.
- To change a price or length, select the pencil next to a service. Make the change and select Save.
- Select Save at the bottom. The button shows how many services you picked. Lilo adds them to your menu, with their categories.
Services you already have don't show in the starter menu.
What you can set on a service
These are in the New service and Edit service boxes:
- Bookable online: clients can book it themselves. Turn it off to make the service staff only. You and your team can still book it in Lilo on the web.
- Locations: where it's offered. You only see this if you have more than one location.
- Processing time: for services with a hands-off stretch in the middle. It splits the length into active, processing and finishing time. Lilo still keeps the provider booked for the whole length.
- Require deposit: clients pay the Deposit Amount ($) when they book online. It has to be more than zero and can't be more than the price. You can turn it on once the owner or an admin sets up payments in Settings → Payments. Deposits and payment at booking explains what clients pay.
- Photo: shown to clients when they book online. Without one, clients see the category's image, if it has one.
- Offer as an add-on: clients can only add the service to another service, not book it on its own. It always stays bookable online. See Add-ons and add-on groups.
- Remote service: you do it at the client's address. Clients can't book it in the same appointment as in-store services. See Services at the client's address.
The dot next to Name is the service's color on your calendar. A new service takes its category's color until you pick one.
What happens to a deposit when a client cancels or doesn't show up is in Cancellations, no-shows, and deposits.
Everyone except service providers
Edit a service
- Select Edit on the service's row.
- Make your changes and select Save changes.
Changes apply the next time someone books the service. If Price is grayed out with Only managers can change prices., you can change everything except the price.
For more settings, open the service's full page. Select the expand icon (Open full page) at the top of the box. See Service details.
In the Lilo app, go to More → Services, tap the service, then tap Edit. If you can add services, tap + to add a service or a category.
Turn online booking on or off
Use the switch on a service's row. Turning it off makes the service staff only. The row shows Staff only, and clients can't book it online. You and your team can still book it in Lilo on the web.
Organize your categories
Categories group your services here and when clients book online.
- Reorder: drag a category or a service by the handle to the left of its name. Dragging only works on All, with nothing in the search box.
- Move a service to another category: select Edit on the service and choose the category.
- Change a category's color: select the color dot next to its name and pick a color.
- Rename a category: point to it, then select ⋯ and choose Edit category. You can also change its description and image here. Select Save Changes. You'll see Category updated.
Owners, admins and location managers
To add a category, select New category in the New service or Edit service box, type the name and press Enter. Lilo creates it right away, even if you then cancel the service.
Owners, admins and location managers
To delete a category, select ⋯ on it, choose Delete category, then select Delete. Its services move to Not categorized.
Everyone except service providers
Archive or restore a service
You can't delete a service, but you can archive it.
- Select Edit on the service's row.
- Select Archive, then Archive again. You'll see Service archived.
An archived service stays on the list with an Archived label. Nobody can book it or add it to new appointments. To bring it back, select Edit, then Restore. You'll see Service restored.
Find a service
Type in Search services to find a service by name. Use the filters to show All, Bookable online or Staff only services.
The Add-ons filter shows services offered only as add-ons. Their rows say Add-on only.
How it works
- Clients see your categories and services in the order you set here. Packages have their own section at the top of this page.
- Not categorized holds services with no category. On your booking page, they're listed under Other Services.
- Each row shows the price, the length, how many locations offer the service and how many people perform it. If a location has its own price, the row says varies by location.
- Labels on a row tell you more: Staff only, Archived, the deposit amount, or a processing label like 30min proc.
- If an archived service is part of a package, clients can't book the package online until you restore the service.
- The owner, admins and location managers can do everything on this page. Front desk can edit services, reorder and rename categories, and archive services. They can't add services or categories, change prices, choose who performs a service or delete categories.
- On a Lilo Booth plan, every service is yours at your one location. There's no Staff or Locations section. Each row shows whether the service has a photo and a description instead.
- Advanced opens Treatment phases. See Treatment phases. Once a booth renter on your team has made their own services, it also opens Provider services, a list of those services.
Common questions
Why don't I see New service?
Only the owner, admins and location managers can add services. Front desk can edit services but can't add them.
Why can't I change a price?
Only the owner, admins and location managers can change prices. For everyone else, Price is grayed out and shows Only managers can change prices.
Why can't clients book a service online?
Usually it's one of these:
- Its switch is off, so it's staff only.
- It's archived.
- It's turned off at the location the client picked.
- Nobody who performs it works at that location, so there are no open times.
Can I delete a service?
No. Archive it instead. You can restore it any time.
Why can't I drag services into a new order?
Dragging only works on All, with the search box empty. In a narrow browser window, the handles next to services are hidden.
Cards on file
See a client's saved cards, add or remove a card, charge a saved card at checkout, and how clients save their card when they book online.
Service details: locations, pricing, staff, and order
Change a service on its full page. Set online booking, deposits and its phase, plus locations, location prices and staff on Lilo Pro.