Connect payments and get paid out

Lilo takes card payments through Stripe. Connect your business once to charge cards at checkout, save cards on file and collect deposits. Stripe pays the money out to your bank account.

Set up paymentsCopy Anchor Link

1. Go to Settings → Payments.
2. Enter your Business Name and Business Email.
3. Select Set Up Payments. Lilo takes you to Stripe.
4. Follow Stripe's steps. Stripe asks about your business and the bank account your payouts go to.
5. When you're done, Stripe sends you back to Lilo.

Then check your status on Settings → Payments (see the next section). You can take cards once it says Card payments active.

In the Lilo app, go to More → Business Settings → Payments & Billing and tap Connect payments. Enter your Billing contact email, tap Continue, then finish Stripe's steps in the app.

Check your payments statusCopy Anchor Link

The Stripe Account section of Settings → Payments shows where your account stands:

• Card payments active: you can take cards online and in person.
• Pending Stripe approval: Stripe is reviewing your account. You don't need to do anything.
• Payments disabled, Payments paused or Account under additional review: your card payments are on hold. Use Contact support in your account menu.

It also shows your Business Name and the date you Connected. If the status looks out of date, select Sync Status. You'll see Status synced.

In the app, Payments & Billing says Payments account activated once you can take cards. While Stripe reviews your account, it says Verifying your account. Tap Check status to look again.

Finish setting upCopy Anchor Link

If you leave Stripe early, or Stripe needs more details later, Settings → Payments shows the setup page again.

1. Go to Settings → Payments.
2. Select Continue Setup. You don't need to enter the name and email again.
3. Give Stripe the details it asks for.

Finish as soon as you can. Stripe can pause your card payments until it has what it needs.

In the app, Payments & Billing shows Setup incomplete while Stripe still needs details before you can take cards. Tap Continue Setup, or Refresh status if you already finished on the web.

See your payoutsCopy Anchor Link

Stripe pays your card payments out to your bank account automatically.

• On the web: in Settings → Payments, select View Stripe Dashboard. Your Stripe dashboard opens in a new tab, with your payments and payouts.
• In the Lilo app: go to More → Business Settings → Payments & Billing and tap Payouts. You can also change your payout schedule and the bank account your payouts go to.

View Stripe Dashboard only works once your card payments are active.

How it worksCopy Anchor Link

• Every card payment in Lilo goes through your Stripe account. That includes checkout, cards on file, deposits, payments when clients book online, card readers and Tap to Pay.
• Your business has one payments account for all its locations.
• Only the owner and admins can open Settings → Payments, or Payments & Billing in the app.
• Before you set up payments, checkout can only record Cash and External payments, and Card says Card payments not set up.
• Settings → Payments is also where you manage card readers. The account owner also accepts Apple's terms for Tap to Pay there.
• Deposits and cards on file need payments set up first.

• No-show protection needs payments set up first.

Common questionsCopy Anchor Link

I finished Stripe's steps. Why can't I take cards yet?Copy Anchor Link

Stripe may still be checking your details, or may need more from you. Go to Settings → Payments. If you see Pending Stripe approval, you don't need to do anything. If you see Continue Setup, select it. Stripe shows you anything it still needs.

Why do I see Additional Information Required?Copy Anchor Link

Your link to Stripe expired or was already used. Select Return to Settings, then Continue Setup to get a new one.

Why can't I open the Stripe dashboard?Copy Anchor Link

It opens once your card payments are active. Until then, you'll see Account onboarding not complete.

Can each location have its own payments account?Copy Anchor Link

No. One payments account covers your whole business.

Can my front desk or location managers set up payments?Copy Anchor Link

No. Only the owner and admins can. Other roles don't see the Payments tab.

How do I change the bank account my payouts go to?Copy Anchor Link

In the Lilo app, go to More → Business Settings → Payments & Billing and tap Payouts.