Sell products without an appointment

In the Lilo app, you can sell retail products on their own, with no appointment. On the web, you add products to an appointment's checkout instead.

Sell products in the Lilo appCopy Anchor Link

1. Tap + at the bottom of the screen, then tap Sell Product.
2. If you work at more than one location, tap the location you're selling from.
3. Tap each product to add it. Use the plus and minus buttons to change how many. To find a product, search by its name, brand or SKU. Tap a product again to take it off.
4. Tap Continue.
5. Search for the client and tap their name, or tap the add button to add a new client. For a sale with no client, tap Selling without a client?, then Walk-in Sale.
6. Check the products and the Estimated Total, then tap Create Invoice.
7. Checkout opens with the products. Tap Charge and take the payment the same way as for an appointment.

Check out an appointment covers the ways to pay.

Start a sale from a client's profileCopy Anchor Link

1. Open the client, tap ⋯, then tap Sell Product.
2. Choose the products and tap Continue. If you work at more than one location, choose the location first. The app skips to the review step with the client already chosen.
3. Tap Create Invoice, then take the payment.

Sell one product from your inventoryCopy Anchor Link

1. Go to More → Inventory and tap the product.
2. Tap Sell product.
3. Under Who's buying?, find the client and tap Continue. For a sale with no client, tap Skip instead.

Checkout opens with one of that product. To sell more than one, change the quantity in checkout.

Add products to an appointmentCopy Anchor Link

On the web, you sell products as part of an appointment. Open checkout for the appointment and select Add Product. In the Lilo app's checkout, tap Add a product. See Check out an appointment.

How it worksCopy Anchor Link

• The list shows the products your chosen location carries. Archived products don't show. Each product costs that location's price.
• The app shows how many of each product are in stock. You can still sell a product that's out of stock.
• Lilo takes the products out of stock when the invoice is paid in full. See Products and stock.
• The Estimated Total is before tax and discounts. Checkout adds those.
• There's no tip on a product-only sale, because tips are based on services.
• Each sale is an invoice with no appointment. A walk-in sale isn't linked to any client.

• Loyalty points only go to a client on the sale.

Common questionsCopy Anchor Link

Can I sell products on the web without an appointment?Copy Anchor Link

No. Use the Lilo app. On the web, you can add products to an appointment's checkout.

Why isn't a product in the list?Copy Anchor Link

Your chosen location doesn't carry it, or the product has been archived.

What if the client changes their mind after I create the invoice?Copy Anchor Link

You can't delete the invoice. To clear it, remove the products in checkout. With nothing left to pay, tap Close Invoice. The invoice stays in your records as paid, with nothing charged.

Why didn't the client earn loyalty points?Copy Anchor Link

• The sale has no client, like a walk-in sale.
• Your loyalty program isn't active.
• The invoice isn't paid in full yet. Points come once it is.
• The sale was too small to earn a whole point.