Tips

Clients can leave a tip when they pay. You add it at checkout, the client picks one on a card reader, or they add one when they pay online.

Add a tip at checkoutCopy Anchor Link

1. Open checkout for the appointment and find Add a Tip. Based on services shows the amount the percentages are taken from.
2. Choose 15%, 20%, 25% or 30%. Each button shows its amount.
3. For a set amount, select Custom Amount, enter it and select Apply.

The tip shows in Summary. The Balance Due includes it. To take it off, select No Tip.

In the Lilo app, the tip screen comes up after you choose a card payment. Choose 15%, 20%, 25% or 30%, Custom amount or No tip. With Tap to Pay on iPhone, the screen says Hand to your customer, so the client can choose. For cash, pick the tip on the cash screen. On a smart reader, the client tips on the reader.

Tips on a card readerCopy Anchor Link

Smart card readers, like the WisePOS E and S700, ask the client for a tip. Lilo adds it to the invoice.

• The reader offers 15%, 20% or 25%. On small bills, it offers a few set amounts instead.
• The reader skips the tip if the invoice already has one, or if there are no services on the bill.
• While the payment is on the reader, checkout hides Add a Tip. It comes back if you cancel the payment.
• You can't change the reader's tip options.

Tips when clients book onlineCopy Anchor Link

Clients who pay the full price online can add a tip of 15%, 20% or 25%, or a custom amount. Clients who pay only a deposit can't tip online.

Online tips need payments set up and Accept Tips at Booking turned on. It's on unless someone turns it off. Deposits and payment at booking explains what clients pay online.

How it worksCopy Anchor Link

• Lilo works out a percentage tip from the services only, before discounts and tax. Products don't count.
• It uses the full service price, even when a deposit, discount or voucher covered part of it.

• Add-ons count as part of their service.

• At checkout, a percentage tip updates if the services change before the client pays. A custom amount stays the same.
• If the bill has no services, like a product-only sale, Lilo doesn't offer a tip.
• The tip isn't taxed.
• Once the invoice is paid, the tip is final.
• Online, a custom tip can't be more than the services cost.
• When more than one provider did services on the bill, Lilo splits the tip between them. Each provider's share is in proportion to the price of their services.

• If an appointment with a tip is cancelled or missed, Lilo refunds the tip, even when it keeps the deposit. See Cancellations, no-shows, and deposits.

Common questionsCopy Anchor Link

Why isn't there a tip option?Copy Anchor Link

• The bill has no services on it.
• The invoice is already paid.
• The payment is on a card reader, which asks the client instead.
• Online, the client is paying only a deposit, payments aren't set up, or Accept Tips at Booking is off.
• In the Lilo app, External, Mark cash paid and Mark paid externally don't ask for a tip. Choose a card or Cash to add one.

Can I change the tip percentages?Copy Anchor Link

No. Checkout, the Lilo app, card readers and online booking each use set percentages. At checkout, in the app and online, you can also enter a custom amount.

Can the client add a tip after paying?Copy Anchor Link

No. The tip is final once the invoice is paid. Add it before you take the last payment.

Who gets the tip?Copy Anchor Link

The provider who did the services. If more than one provider worked on the client, Lilo splits it by the price of each one's services.

Why did the tip amount change?Copy Anchor Link

It's a percentage tip, and the services changed before the client paid. Lilo worked it out again from the new services. To keep a set amount, use Custom Amount.