Packages
Bundle services into one appointment with a package price, choose where it's offered and booked online, and edit, reorder or archive packages.
A package bundles two or more services that clients book together as one appointment. You give it a package price, and your booking page shows it next to what the services cost separately.
Packages have their own section on Catalog → Services, above your categories.
Owners, admins and location managers
Create a package
- Go to Catalog → Services.
- Select the arrow next to New service and choose Package.
- Enter a Package name. Add a Package description if you like. Clients see both on your booking page.
- Under What's in it, select + Add a service and choose a service. Repeat until you have every service. A package needs at least two.
- Check the Package price. The line under it compares it with booking the services separately.
- Leave Bookable online on if clients should be able to book it themselves.
- Select Save package. You'll see Package created.
Lilo suggests a price when you add the first service, based on that service alone. It doesn't change as you add more, so set the price last.
Turn the package on at each location so your team can book it in Lilo. See Offer a package at a location below.
Everyone except service providers
Edit a package
- On Catalog → Services, select Edit on the package's row.
- Make your changes. To take a service out, select the X next to it.
- Select Save changes.
Changes apply the next time someone books the package. If Package price is grayed out with Only managers can change prices., you can change everything except the price.
Turn online booking on or off
Use the switch on the package's row. With it off, clients can't book the package online.
Change the order
Drag a package by the handle to the left of its name. Clients see packages in this order. Dragging only works on All, with nothing in the search box.
Offer a package at a location
You can only book a package in Lilo at a location where it's turned on.
- Select Edit on the package's row.
- At the top of the box, select the expand icon (Open full page).
- Select Locations & Pricing.
- Turn on the switch for each location that offers the package. You'll see Location settings updated.
You can only turn on a location where every service in the package is offered and someone performs it. If one isn't, the location lists it after Services not available: or No provider for:.
Turning a location off also hides the package from your booking page there. If you turn a service off at a location, Lilo also turns off every package there that includes it. Turning the service back on doesn't turn those packages back on.
Owners, admins and location managers
Archive a package
- Open the package's full page and select Settings.
- Under Danger Zone, select Archive, then Archive in the box.
You'll see Package archived. The package is gone from Catalog → Services, and you can't bring it back.
Owners and admins
Show packages on your booking page
Packages show on your booking page only while Show Packages is on. It's on unless you turn it off. To check, go to Settings → Booking Page. The switch is under Features. If you change it, select Save Changes. See Booking page settings.
How it works
- Lilo charges each service at its own price when the client books and at checkout. That means clients don't pay the package price. To give them the package price, lower the service prices at checkout (see Check out an appointment).
- Your booking page lists packages on their own Packages tab, in the order on the Services page. Each one shows its services, length and package price, plus the saving when there is one.
- A package shows on your booking page when all of these are true:
- Its Bookable online switch is on.
- Show Packages is on in Settings → Booking Page.
- None of its services is archived.
- It isn't turned off at that location.
- Clients book a package as a whole, as one appointment.
- When you book in Lilo, New Appointment has a Packages tab. It lists the packages turned on at that location where someone can perform every service.
- A package's length is its services' lengths added up. It updates when a service's length changes.
- Each package row shows how many services it has and its saving. It also shows the package price, with the separate total crossed out, and the length.
- If you archive a service that's in a package, the row says Not shown online and clients can't book the package online. Restore the service to bring the package back.
- The owner, admins and location managers can do everything here. Front desk can edit packages, but can't create or archive them or change their price.
- Packages are on the web only. The Lilo app doesn't show them.
- Add-ons aren't offered with the services in a package.
Common questions
Why isn't my package on my booking page?
Check these:
- Its switch on the Services page is off.
- Show Packages is off in Settings → Booking Page.
- One of its services is archived. The row says Not shown online.
- It's turned off for that location on Locations & Pricing.
Why can't I find a package when booking an appointment?
Usually it's one of these:
- It isn't turned on for that location. Open the package's full page, select Locations & Pricing and turn on the location.
- Nobody at that location performs one of its services.
- You picked a provider first, and they don't perform every service in it.
Why can't I turn on a location?
Every service in the package has to be offered at that location, with someone there who performs it. The location lists the services that aren't.
Why can't I add a service to a package?
A package can't include an archived service, and each service can only be in it once.
A package can't include a service that's offered only as an add-on.
A package also can't mix services done at the client's address with in-store services. See Services at the client's address.
Can a package have its own price at a location?
No. Locations & Pricing turns the package on or off at each location, but you can't set a price there.
Can I delete a package?
You can archive it, which removes it for good. There's no way to restore an archived package.
Service details: locations, pricing, staff, and order
Change a service on its full page. Set online booking, deposits and its phase, plus locations, location prices and staff on Lilo Pro.
Add-ons and add-on groups
Build add-on groups of options and add-on services, set how many clients pick, choose which services offer them, and turn groups off.