Service details: locations, pricing, staff, and order
Change a service on its full page. Set online booking, deposits and its phase, plus locations, location prices and staff on Lilo Pro.
Applies to: Everyone except service providers
Every service has a full page with more settings than the Edit service box. On Lilo Pro, it's also where you choose the service's locations, location prices and staff.
Open a service's full page
- Go to Catalog → Services and select Edit on the service.
- At the top of the box, select the expand icon (Open full page).
The page opens on Details. The other tabs you see depend on your plan and your role. To go back, select Back to Services.
Change the basics
- On the Details tab, change the Service Image, Service Name, Description, Category, Color, Base Price ($) or Duration (minutes).
- Select Save Changes. You'll see Service updated.
Only the owner, admins and location managers can change Base Price ($). If anyone else changes it, Lilo saves nothing on the tab and shows You don't have permission to perform this action.
Lilo Pro
Choose where it's offered
- Select the Locations & Pricing tab.
- Turn the switch on or off for each location.
- Select Save Changes. You'll see Location settings updated.
When a service is off at a location, nobody can book it there, online or in Lilo. Location managers and front desk only see the locations they work at.
Lilo Pro · Owners, admins and location managers
Give a location its own price
- On Locations & Pricing, find the location. Its switch needs to be on.
- Select Custom and enter the price.
- Select Save Changes.
To go back to the service's own price, select Base and save. On the Services page, a service with a location price says varies by location.
Lilo Pro · Owners, admins and location managers
Choose who performs it
- Select the Staff tab.
- Check everyone who performs the service, and uncheck anyone who doesn't.
- Select Save Changes. You'll see Staff assignments updated.
The list only shows team members who can be booked for services. Someone can be booked for the service only at locations where they work and the service is on. Location managers see the people who work at their locations.
You can also choose staff in the Staff section of the Edit service box.
Choose how clients book it
- Select the Settings tab.
- Change the settings you need:
- Available for Online Scheduling: clients can book the service on your booking page. Turn it off to make it staff only.
- Require Deposit: clients pay a deposit when they book online. Enter the Deposit Amount ($). It has to be more than zero and can't be more than the price.
- Select Save Changes. You'll see Service updated.
You need payments set up before you can turn on Require Deposit. Until then, the tab says Payments must be set up before you can require deposits.
Add-on only on the Settings tab hides the service from your main menu, so clients can only add it to another service. While it's on, Available for Online Scheduling stays on.
Remote service on the Settings tab means you do the service at the client's address. Clients enter the address when they book online. A remote service can't be booked in the same appointment as in-store services. See Services at the client's address.
Put it in a treatment phase
The Sequence tab puts the service in one of your treatment phases.
- Select the Sequence tab.
- Under Phase, choose a phase. It saves right away. To take the service out of its phase, choose No Phase (can be booked anytime).
Owners, admins and location managers
If you don't have any phases yet, select Manage Phases to make them.
Offer add-ons with it
The Add-ons tab lists the add-on groups clients can pick from when they book this service. Select Attach existing group to reuse a group. If you can add services, you'll also see Add an add-on, which makes a new one just for this service. See Add-ons and add-on groups.
How it works
- Changes apply the next time someone books the service.
- On a Lilo Booth plan, there's no Locations & Pricing or Staff tab. Every service is yours, at your one location.
- A client can have their own price for a service, set on their profile. It wins over every other price when your team books them. See The client profile.
Lilo Pro
- A provider's own price wins over the location's price. The location's price wins over the Base Price ($).
- A provider's own length counts when your team books. Online bookings always use the service's Duration (minutes).
- Contractors and booth renters on your team can set their own price and length for a service in My Services. Employees can't.
- Front desk doesn't see the Staff tab, and can't change prices.
Common questions
Lilo Pro
Why can't clients book this service at one of my locations?
Check these:
- The service's switch for that location is off on Locations & Pricing.
- Nobody on the Staff tab works at that location.
- Available for Online Scheduling is off, so only your team can book it.
Why does a provider's price differ from the price I set?
Contractors and booth renters can set their own price for a service. Clients booking with them pay that price instead of the location's price or the base price. A client can also have their own price, set on their profile. It applies when your team books them.
Why don't I see Locations & Pricing or Staff?
On a Lilo Booth plan, Lilo assigns every service to you at your one location, so these tabs aren't there. On a team account, Staff only shows for the owner, admins and location managers.
Why can't I save a new price?
Only the owner, admins and location managers can change prices. That covers the Base Price ($), a location's Custom price and the price in the Edit service box.