Locations
See your locations, change a location's name, address, phone, email or time zone, and add a location on Lilo Pro.
A location is a place where clients come to see you. Each one has its own address, phone number, time zone and business hours. Clients see a location's address when they book online and in their appointment emails.
See your locations
Settings → Locations lists each location with its address, phone, email and time zone.
Owners and admins
Change a location's details
- Go to Settings → Locations.
- Select the pencil next to the location.
- In the Edit Location box, change what you need:
- Location Name: what clients see when they choose a location, and in their appointment emails.
- Street Address, City, State and ZIP Code: where the location is. Start typing the street address, then pick it from the list to fill in the rest.
- Timezone: the time zone for this location's calendar, open times and hours. Picking an address from the list sets it from the state, so check it. An Arizona address sets Arizona Time (no DST).
- Phone (optional) and Email (optional): how clients can reach this location.
- Select Save Changes. You'll see Location updated successfully.
To change a location's hours, see Business profile and hours.
In the Lilo app, you can change a location's address. Go to More → Business Settings → Business Info, edit Business Address and tap Save Address. Change everything else on the web.
Lilo Pro · Owners and admins
Add a location
- Go to Settings → Locations and select Add Location.
- In the Confirm Additional Location box, select Continue.
- On Location basics, enter the location's name. Start typing its street address and pick it from the list.
- Check Timezone, then select Continue. It starts on Eastern time and changes to match the state when you pick an address.
- On Operating hours, set the days and times the location is open. Every day starts at 9 AM to 5 PM. Select Continue.
- On Services & packages, turn off anything this location won't offer, then select Continue. You'll only see this step if you have services or packages.
- On Team, select the people who'll work here, then select Continue.
- On Review, check the details and select Create location. You'll see Location added successfully.
Each location after your first adds $49/month to your plan, or $490/year if you pay yearly. During your free trial, it costs nothing until you subscribe. Plans, trial, and billing basics explains how it's billed. You can't remove a location later, so it keeps counting toward your price.
Then give your team hours there. The people you chose on Team start with days off at the new location, so clients can't book them there online yet. Open each person on Team, select Schedule and set their hours at the new location. If someone sets their own hours, ask them to add hours for the new location.
How it works
- Lilo Booth includes one location. Lilo Pro lets you add as many as you need.
- The owner and admins can add and change locations. Location managers and front desk can only view them.
- On Lilo Pro, each person's Locations section on the Team page sets where they work. Each service's Locations & Pricing tab sets where it's offered. See Service details.
- Changing a location's time zone shifts the clock times of appointments already booked there, like 10 AM becoming 9 AM. Business hours and weekly hours keep the same clock times.
Common questions
Why can't I add a location?
- Lilo Booth includes one location, so there's no Add Location.
- Only the owner and admins can add locations.
- If your free trial has ended or your subscription was canceled, Lilo asks you to subscribe first.
Can I remove or close a location?
No. Once a location is added, you can't remove or close it. Check the details on Review before you select Create location.
Why can't clients book anyone at our new location?
Someone has to be free to take the booking there. Check that:
- the location is open that day in Settings → Business Hours
- the service is on at that location, on its Locations & Pricing tab
- the provider works at that location and has hours there
How Lilo decides open times explains every rule.
Why are our appointment times off?
Check the location's Timezone in Settings → Locations. On the web, a new location starts on Eastern time unless you pick its address from the list. Fixing it shifts the clock times of appointments already booked, so check them afterward. For a location in Arizona, choose Arizona Time (no DST).
Does renaming a location change its booking link?
No. A location keeps its booking link, so links you've already shared keep working.
Can I manage locations in the Lilo app?
Partly. The owner and admins can change a location's address in More → Business Settings → Business Info. Business Hours has each location's hours. Add locations and change anything else on the web.