Plans, trial, and billing basics
Lilo Booth and Lilo Pro prices, how the free trial works, what stops when it ends, how to subscribe, and where to see your plan.
Applies to: Owners and admins
Lilo plans
| Lilo Booth | Lilo Pro | |
|---|---|---|
| Who it's for | One person working on their own | A business with a team |
| Team members | Just you | As many as you need |
| Locations | One | As many as you need |
| Price | $20/month | $59/month, or $590/year if you pay yearly |
| Each location after the first | Not included | $49/month, or $490/year if you pay yearly |
| Only on this plan | Your own website with Lilo Sites | Team roles and permissions, and reports |
Both plans include online booking, clients, payments, marketing and forms. Each plan comes with a monthly allowance of emails and AI credits. See Message and AI credits for more information on credits.
During sign-up, select the appropriate plan (found on the Choose how you'll use Lilo step).
Lilo Booth
You can also subscribe to Lilo Booth in the Lilo app through Apple or Google Play. The cost is $30/mo if you purchase through Apple or Google stores. The extra cost is due to the elevated charges they have. If you subscribe this way, billing is handled by Apple or Google. You manage the subscription with them, not in Lilo. Settings → Billing instructs you how.
Your free trial
Every new account gets 30 days free. You don't need a card to start.
- A Lilo Pro trial has no limit on team members or locations.
- Emails are capped at 500 a month, and AI credits at 5,000 a month.
- Everything else has no limits on the free trial and all features are available.
- Texting needs a paid plan, so you can set up your texting number once you subscribe.
When the trial ends
If the trial ends before you subscribe, here's what stops:
- Clients can't book online.
- You and your team can't book appointments from the calendar or the Lilo app.
- Nobody can add clients, team members or locations.
If you are a provider trying to book but the trial has expired, contact your business owner.
Nothing is deleted. You can still open your clients, appointments, services and history. Subscribe any time to pick up where you left off.
See your plan
Go to Settings → Billing. Here you'll be able to view your plan, see your credits, and manage your subscription (through Stripe).
Credits & usage:
- Usage shows your locations and team members against your plan's limits, plus your monthly email and AI credit allowances.
- Credits Summary shows your current credit balances. Select View Details to open Credits.
In the Lilo app, tap More, tap the icon next to your name, then tap Billing. You'll see your plan, its status and a link to manage it.
Owners
Subscribe
Only the account owner can subscribe.
- Select Subscribe in the banner at the top of Lilo or go to Settings → Billing.
- For Lilo Pro, choose Monthly or Yearly.
- Select Continue to payment.
- Enter your card and select the Subscribe button.
In the Lilo app, tap More, tap the icon next to your name, tap Billing, then tap Subscribe to Lilo Booth. There are two methods to pay on the mobile app: Apple or Google Stores (costlier) or through Lilo (tap the small link above the price). If you are subscribing to Lilo Pro from your mobile device, the app will open a checkout page in your browser.
How it works
- Only the account owner can subscribe or change billing. Admins can open Billing and Credits to see the plan but they cannot subscribe.
- Lilo Booth is billed monthly. Lilo Pro is billed monthly or yearly, and paying yearly saves you two months.
- Lilo Pro's price counts every location. If you add a location after you subscribe, Lilo adds it to your subscription. Your next bill includes a prorated charge for it.
- When you subscribe, your trial ends.
- Once texting is live for your business, it adds $15/month to your bill. Settings → Billing shows it under your plan's price.
Common questions
Why can't I add clients or book appointments anymore?
Your trial has ended or your subscription was canceled. Lilo shows Your free trial has ended or Your subscription was canceled. The account owner can subscribe from the Settings → Billing page.
Do I need a card to start the trial?
No. You add a card when you subscribe.
If I subscribe early, do I lose the rest of my trial?
Yes, when you pay by card. Your paid plan starts the day you subscribe and leftover trial days don't carry over.
Can I switch between Lilo Booth and Lilo Pro?
Not manually. If you want to switch your account from a Booth to a Pro account please contact support. Pro accounts with multiple team members or locations cannot switch to a Booth plan.
Is there a free plan?
No. After the trial you need a subscription.
Can an admin subscribe or pay for Lilo?
No. Admins can see Settings → Billing and Credits, but only the account owner can subscribe or change billing.