Welcome to Lilo
What Lilo is, which setup guide to start with, where things are in the app, and the fastest way to your first booking.
Lilo runs the business side of your appointments. Booking, clients, payments and marketing live in one place. Lilo is available on the web or on your phone (iOS & Android). It's built for salons, spas, barbershops, tattoo studios, groomers, photographers and anyone else whose week is a calendar of clients.
Start with the guide for your plan
Lilo Booth
Lilo Booth is for the independent: one location, one provider. This can be a single-person business or a booth or suite renter. Set up Lilo Booth takes you from a new account to your first booking.
Lilo Pro
Lilo Pro is for a business with a team. Set up Lilo for your team takes you from a new account to a team clients can book.
If you are coming from a different platform like Square, Vagaro, GlossGenius or anywhere else, see Switch to Lilo.
Where things are
Depending on your plan, business type, or role, the following app navigation may vary.
| Section | What you do there |
|---|---|
| Dashboard | Your home screen. Everything you need to get a bird's-eye view of operations. |
| Calendar | Your home for appointments. |
| Clients | Every client's details and history. |
| Operations | Your Appointments list, Invoices and Forms. If you are on the Pro plan, you'll also see Team and Reports. |
| Catalog | Your Services, Memberships, and Products (business-type dependent). |
| Marketing | Campaigns, audiences and your loyalty program. |
| Settings | Business details, hours, booking page, payments and your plan. |
| My Schedule | Your own working hours and time off. |
The + button is for quick actions. On the web, you can create a new appointment or a walk-in. On the mobile app, you can create appointments, sell products, add clients, and much more.
In a narrow window (on web), some of these options fall into More.
Everyone except service providers
The sparkle button in the top navigation opens Lilo AI, your personal assistant. To learn more about Lilo AI, you can visit this help page. Shortcut: ⌘K (Mac) or Ctrl+K (Windows) opens the chat.
Your first booking
Owners, admins and location managers
Your Lilo account launches with bookings enabled. Three things to do to ensure your clients have a smooth booking experience:
- Add your services in Catalog → Services. If you are on a Lilo Pro plan, make sure you select which Staff can perform the service (clients can't book a service nobody performs).
- Check your business hours in Settings → Business Hours. Business hours and bookable hours are separate: bookable hours are when you (or your staff) can be booked. Business hours are when your business's doors are open. Your own working hours are in My Schedule.
- Share your booking method. There are two ways a client can book: your booking link (direct booking page) or a booking widget (embedded on your site). Your booking link and widget code can be found in Settings → Booking Page. Put it wherever clients already find you.
Everyone except service providers
To book someone yourself, press the + button (top right on web, bottom center on mobile), then select New Appointment. See Book an appointment.
Websites
Lilo Booth
The Lilo Booth plan includes a Lilo Site. It's a place to impress your clients, show off your work, and take bookings. See Create your Lilo Site to learn more.
Lilo Pro
Lilo works with Pro accounts to build and host websites (separate operating contract required). To request a Pro site or to make changes, please contact support. To put booking on a website you already have, see Add booking to your website.
Lilo on your phone
The Lilo app allows you to run your entire business from your pocket. It's available for iPhone and Android. Lilo AI, reports and some settings are currently only on the web. See Lilo on your phone.
Get help
Open your account menu at the top right and select Contact support. Please leave out client names and health details. If you need to reference an appointment, give the appointment's date and time instead. See Get help from Lilo.
Common questions
Why can't I find something in my menu?
Your plan, business type or role may not include it. Ask your account owner to enable the feature or see Team roles and permissions.
Where do I change my plan?
The account owner manages the plan in Settings → Billing. See Plans, trial, and billing basics. If you are on a Booth plan but are expanding your business (congrats!), you can request a migration from Booth to Pro by contacting support.