Lilo on your phone

The Lilo app puts your business in your pocket. Appointments, clients, and payments from the palm of your hand. It's available on iPhone and Android.

Get the app and sign inCopy Anchor Link

1. Download the app on the App Store or Google Play.
2. Open it and tap Log in.
3. Enter your Email Address and Password (the same one used on web), then tap Sign in.

If the app asks for a verification code, enter the code you're sent and tap Verify.

Forgot your password? Tap Forgot password?, then Send reset code. Lilo emails you a code. Enter it with a New password, then tap Reset password.

Find your way aroundCopy Anchor Link

• The bar at the bottom has high touch links: Home, Calendar, Clients and More.
• The + button in the middle of the bar is for quick actions, like New Appointment and New Client.
• More lists everything else your role can open. It's broken down by sections like Schedule and Catalog. It also has Contact support and Send feedback (see Get help from Lilo) if you need to reach us.
• If you work at more than one location, you can switch your app's global location on the More screen (most other screens will have a location picker as well).
• Tap the icon next to your name at the top of More to open your profile. Here you can update your Profile, set Notifications, and manage your Billing.

What you can do in the appCopy Anchor Link

• Appointments: book, reschedule, check in, cancel and mark no-shows.
• Checkout: take payment by card reader, typed card, cash or an outside payment like Venmo. See Check out an appointment.
• Clients: add clients, view their history, and update their profile.
• Services and more: create, modify, or remove services, memberships, inventory, and forms (depending on your role and business type).
• Business Settings: business info and hours, online booking, payments, taxes, discount codes and notifications (if your role allows). Find it in More.

Only in the appCopy Anchor Link

• Tap to Pay on iPhone: take contactless cards on your phone with no reader. Your business needs card payments and Tap to Pay turned on. You need an iPhone XS or newer with iOS 16.4 or later. See Tap to Pay.

• Tap to Pay on Android: the same thing on Android phones with Android 13 or newer and NFC.

• Bluetooth card reader: take card payments with a nearby Bluetooth reader. See Card readers.
• Push notifications for new bookings, cancellations and reschedules.
• Face ID lock: protect client data with Face ID, fingerprint or face unlock.

• Sell Product: tap +, then Sell Product, to sell a product without an appointment. See Sell products without an appointment.

Lock the app with Face ID or your fingerprintCopy Anchor Link

1. Tap More then the gear icon next to your name.
2. Under Security, tap Turn on Face ID. The name matches the biometric locking mechanism of your phone, so you might see Touch ID, Fingerprint Lock or Face Unlock instead.

Once enabled, you'll see Face ID is enabled. If your phone has no Face ID or fingerprint set up, you won't see this option.

Choose your notificationsCopy Anchor Link

1. Tap More then the gear icon next to your name.
2. Tap Notifications.
3. Personalize your Push Notifications and Email Notifications. Notifications include: New Bookings, Cancellations, Reschedules and others.
4. Tap Save Changes.

If you see Push notifications are off, tap Turn on notifications and allow them when your phone asks. Notifications for you and your team explains each alert.

What you do on the webCopy Anchor Link

Some things are only in Lilo on the web:

• Lilo AI
• Reports
• Creating email campaigns and audiences. The app shows the campaigns you've already made.
• Changing roles and permissions
• Editing or deactivating team members
• Adding and setting up locations. The app can change a location's address and hours.
• Branding, the client portal and how your booking page looks
• Buying credits. The app shows your balances.
• Setting up an account for a business with a team
• Importing your clients and appointments from another booking app (see Switch to Lilo from another platform)

How it worksCopy Anchor Link

• The app and the web use the same account. A change you make in one shows up in the other.
• Your role and permissions work the same in the app. You only see what your role allows.
• The app follows your phone's light or dark mode. To pick one, go to your profile and choose Light or Dark under Appearance. See Your preferences.
• Tap to Pay is only offered in some countries.
• If your phone can't use Tap to Pay, checkout shows a short note with Why?.

Common questionsCopy Anchor Link

Can I use Lilo AI in the app?Copy Anchor Link

No. Lilo AI is only in Lilo on the web. The Lilo team is currently working to get Lilo AI on mobile devices.

Can I sign up my business in the app?Copy Anchor Link

No. In the app you can only sign up for a Booth account or join a team. To create a Pro account, go to app.heylilo.co/get-started on the web. Once the business is created on Lilo, team members can use the mobile app.

Why can't I find something in the app that I use on the web?Copy Anchor Link

It may be web-only (see What you do on the web). If it's not on that list, your role might not include it. Ask your account owner.

Can I turn off Face ID?Copy Anchor Link

No. Once it's on, it stays on.

Why am I not getting notifications?Copy Anchor Link

Check that your phone allows notifications from Lilo. Then check that the alerts you want are on in your profile's Notifications tab. If you see Push notifications are off tap the button under it.