Notifications for you and your team
The emails and app notifications Lilo sends about your appointments, how to choose which ones you get, and why one didn't arrive.
Lilo lets providers know when appointments with them are booked, moved or cancelled. It sends an email, plus a notification on your phone if you use the Lilo app. Each person picks the ones they want.
What Lilo sends you
When an appointment with you is booked, cancelled or moved to a new time, you get an email and an app notification.
In the Lilo app, you can also get:
- a reminder 2 hours before each of your appointments.
- a summary of your day at 7 am, and of tomorrow at 6 pm.
The owner and admins get an email when a product runs low at any location. Location managers get one for their own locations.
Choose your notifications
- In the Lilo app, tap More, then tap the icon next to your name.
- Tap Notifications.
- Turn on the ones you want and turn off the rest:
- Under Push Notifications: New Bookings, Cancellations, Reschedules, Reminders (2 hours before) and Daily Summary (7 am and 6 pm).
- Under Email Notifications: New Bookings, Cancellations and Reschedules.
- Tap Save Changes.
If you see Push notifications are off, tap Turn on notifications and allow them. If your phone already blocks them, the button opens your phone's settings instead.
Registered Devices, at the bottom, lists the phones that get your notifications.
Lilo Pro · Owners, admins and location managers
Change someone's emails
On the web, you can change which emails a team member gets, including you.
- Open Team and select the person's name.
- Select Preferences.
- Under Email notifications, turn New booking, Cancellation, Reschedule or Low stock alerts on or off.
- Select Save Changes. You'll see Preferences saved.
App notifications can only be changed in the Lilo app, by the person themselves. Low stock alerts only matters for the owner, admins and location managers.
In the Lilo app, a team member's profile shows which emails they get, but you change them on the web.
How it works
- Lilo notifies the providers on the appointment. If two providers share it, both hear about it. Nobody else on your team does. An owner or front desk who isn't the provider doesn't get these.
- You don't get an app notification for something you did yourself, like booking your own client. You still get the email.
- Booking, cancellation and reschedule notices only go out for appointments that haven't started. Cancelling or moving one after its start time doesn't notify your team.
- For a recurring appointment, providers hear about the first visit when the series is booked, not about each visit.
- The 2-hour reminder goes out with the client's 2-hour reminder. Your business has to send clients 2-hour reminders for you to get one.
- You only get a daily summary when it has appointments in it. The times are your location's local time.
- If you work at more than one business on Lilo, you get notifications from each. Each daily summary starts with the business name.
- App notifications go to every phone where you're signed in to the Lilo app and allow notifications. If someone else signs in to the app on your phone, it stops getting yours.
- If you don't open the Lilo app on a phone for 90 days, it stops getting notifications until you open the app again.
- Emails go to the email address on your team profile.
- Emails and app notifications to your team are free. They don't use credits.
- Once your business texting number is live, Lilo also texts providers about their appointments. They get a text for each new booking, cancellation, move, check-in and no-show. They need a phone number on their team profile. These texts use SMS credits.
- There's no switch for one person's texts. The owner or an admin can stop them for everyone by turning off Send text notifications in Settings → Notifications. That also stops appointment texts to clients.
Common questions
Why didn't I get a notification about a booking?
Usually it's one of these:
- You aren't the provider on that appointment.
- You booked, moved or cancelled it yourself. You get the email, but no app notification.
- The appointment had already started.
- That notification is turned off in your settings.
- There's no email address on your team profile.
- Notifications for Lilo are off in your phone's settings, you signed out of the app, or someone else signed in to it on that phone.
- Your business is still moving to Lilo from another system. Lilo doesn't send notifications until the account owner goes live (see Switch to Lilo).
Why didn't I get the 2-hour reminder?
- Reminders is off in your notification settings.
- Your business doesn't send clients 2-hour reminders.
- The client has no email or phone number, or has turned off appointment messages.
- The appointment was booked less than about 3 hours before it started.
Can I get my daily schedule by email?
No. Lilo sends the daily summary as an app notification only.
Can I change my notifications on the web?
Not your app notifications. You change those in the Lilo app.
Automatic client messages and reminders
What Lilo sends clients about their appointments, how to turn reminders on or off, and how to check whether a message went out.
Get a business texting number
Set up your own toll-free number for texting clients, what it costs, how Twilio's review works, and what to do if it needs changes.