Booking page settings
Choose what clients see on your booking page, let them book several services at once, and set your cancellation policy and your terms and privacy links.
Settings → Booking Page decides what clients see and agree to when they book online. These settings cover your whole business, at every location.
Owners and admins
Change your booking page settings
- Go to Settings → Booking Page.
- Change the switches and boxes you want. What each setting does below explains them.
- Select Save Changes at the top of the page. You'll see Booking page settings saved.
Nothing changes until you save. The Online Scheduling switch is the exception. It saves as soon as you use it. Your online booking page explains how to turn online booking off.
In the Lilo app, go to More → Business Settings → Online Booking to change your cancellation policy. There, No restrictions is called No policy. Tap Save Policy when you're done. The display switches and your terms and privacy links are only on the web.
What each setting does
Features
- Show Packages: lists your packages on their own Packages tab.
- Show Provider Photos: shows your team's photos when clients choose who to book with. With it off, clients see initials instead.
- Show Provider Bios: shows your team's bios in the same place.
- Allow Multiple Services: lets clients book more than one service in one visit. Under Max per appointment, choose the most they can pick, from 2 to 10. With it off, clients pick one service.
- Show Add-ons: offers your add-ons under the services clients pick.
Require Payment on Booking, Offer Optional Prepayment and Accept Tips at Booking decide what clients pay when they book. See Deposits and payment at booking.
Every switch starts out on except Require Payment on Booking. Max per appointment starts at 5.
Cancellation Policy
Policy Type decides whether clients can cancel online, in the client portal:
- No restrictions: clients can cancel any upcoming appointment.
- Notice required: clients can cancel up to the Required Notice before the appointment. You choose 12, 24, 48 or 72 hours. After that, the portal asks them to contact you.
- Contact to cancel: the portal has no cancel button. It asks clients to contact you.
New accounts start with Notice required and 24 hours.
Policy Text is your policy in your own words. Clients see it on the last booking step, in their confirmation and reminder emails, and in the client portal. Clients who pay when they book have to check a box to say they've read your cancellation policy.
Your policy also decides whether clients get a deposit back when they cancel. With Notice required, clients who cancel in time get it back. Clients who paid a deposit can still cancel online later than that, but you keep the deposit. If you leave Policy Text empty, clients who pay when they book see a standard policy that explains this. Cancellations, no-shows, and deposits has the full rules.
Legal & Links
- Terms of Service URL: a link to your terms. Once it's set, clients have to check I agree to the terms of service before they can select Confirm Booking.
- Privacy Policy URL: a link to your privacy policy. It shows in the same line as your terms, so it needs a terms link to show.
Enter each address in full, including https://. Lilo uses it exactly as you type it.
The rest of the tab
- Online Scheduling turns online booking on or off for your whole business.
- Copy Link copies your booking page link.
- Customize Widget opens the Widget Customizer for your colors, fonts and booking steps. Open Preview shows booking on a sample website.
- Embed on Your Website, at the bottom, has the code to add booking to your own website.
How it works
- Your settings apply to your booking page, team members' booking links and booking on your own website.
- Changes can take a couple of minutes to show on your booking page.
- A new cancellation policy applies to appointments already booked, because Lilo checks the policy when a client cancels.
- On a Lilo Booth plan, clients don't choose a provider. Show Provider Photos and Show Provider Bios don't change your page.
- Packages don't count toward Max per appointment.
Common questions
Why can't I change these settings?
Only the owner and admins can change them. Location managers and front desk can see them, but they can't save changes.
Why can't clients book more than one service?
Allow Multiple Services is off, or they've reached Max per appointment, which grays out the rest of your services.
Why don't clients see my team's photos?
Show Provider Photos is off, or the team member hasn't added a photo. Clients see initials instead.
Why doesn't my privacy policy link show?
It only shows next to a terms link, so add a Terms of Service URL.
Why does my terms link go to the wrong page?
Check that the address starts with https://. Without it, the link doesn't open your page.
Can I use different settings for each location?
No. One set of booking page settings covers your whole business.
Your online booking page
How clients book you online, how to find and share your booking link, how to change the booking steps, and how to pause online booking.
Online booking rules
Set your time slots, how much notice clients need to book online and how far ahead they can book, and why clients can't book today or further out.