Add-ons and add-on groups
Build add-on groups of options and add-on services, set how many clients pick, choose which services offer them, and turn groups off.
Add-ons are extras clients can pick when they book a service, like extra time or a finishing touch. You build them in add-on groups. A group holds the extras and the rules for choosing them, and you pick the services it's offered with.
A group can hold two kinds of items:
- Options change the service they're picked with. Each one can add to or take off its price and length, or change neither, like a preference.
- Service items add one of your services to the appointment, done by the person doing the main service.
Owners, admins and location managers
Create an add-on group
- Go to Catalog → Add-ons and select New group.
- Enter a Name.
- Enter a Client prompt, like "Want to add a finishing touch?" Clients see it above the group's items when they book.
- Set the rules under How clients choose. Group rules below explains each one.
- Select Create group. You'll see Add-on group created, and the group opens.
Next, add items and choose the services that offer the group.
You can also start from a service. Open the service's full page and select Add-ons, then Add an add-on. Add at least one item and select Create add-on. Lilo makes a group that's offered with that service, and you can attach it to others later.
Everyone except service providers
Add an option
- On Catalog → Add-ons, select Edit next to the group.
- Select Add option item.
- Enter a Label. Clients see it.
- Under Price adjustment, choose Add (+) or Subtract (−) and enter the amount.
- Under Time adjustment (minutes), choose Add (+) or Subtract (−) and enter the minutes.
- Select Add. You'll see Option added.
Leave both amounts empty for a free choice, like a preference.
Add a service item
- Open the group and select Add service item.
- Select the service.
- To use a different price or length, enter a Price override or Duration override (min). Leave them empty to use the service's own.
- To show clients a different name, enter a Client label (optional).
- Select Add. You'll see Service item added.
Choose which services offer the group
- Open the group.
- Under Offered under, check every service the group should show with. Uncheck a service to take the group off it.
Each change saves right away. You can also attach a group from a service's full page. Select Add-ons, then Attach existing group. See Service details for how to open that page.
Change a group
- Rules: next to Group settings, select Edit. Make your changes and select Save rules. You'll see Group updated.
- An item: select the pencil next to it, make your changes and select Save changes.
- Item order: drag an item by its handle. Clients see items in this order.
- Remove an item: select the trash can next to it, then Remove. Past bookings don't change.
- Preselect: turn it on for an item to have it start checked when clients book online.
Stop offering a group
On Catalog → Add-ons, turn off the group's switch. Clients and your team stop seeing the group, and it keeps its items and services.
Turned-off groups leave the list. To turn one back on, turn on Show inactive, then turn on the group's switch.
Owners, admins and location managers
Archive group, at the bottom of a group's page, does the same thing. You'll see Group archived.
Owners and admins
Show add-ons on your booking page
Add-ons show on your booking page only while Show Add-ons is on. It's on unless you turn it off. To check, go to Settings → Booking Page. The switch is under Features. If you change it, select Save Changes. See Booking page settings.
How it works
Group rules
- Allow multiple: clients can pick more than one item. With it off, they can pick one at most.
- Required: clients have to pick from the group. A required group needs a Minimum selections of at least 1.
- Minimum selections: how many items clients have to pick. 0 means none.
- Maximum selections: the most they can pick. Leave it empty for no limit.
- Display order: groups with lower numbers show first.
- Active: turn it off to stop offering the group.
What clients see online
- After clients choose their services, Lilo shows each service's add-ons before they pick a time.
- Each group shows its Client prompt. With no prompt, clients see the group's name.
- Each group is marked Required or Optional. A group with a limit says how many to pick, like Choose one.
- Each item shows what it adds to the price and time. Items that change neither show Included.
- Items with Preselect on start checked. Clients can uncheck them.
- Clients can't go on until they've picked enough from each group.
When your team books
- In New Appointment, add-ons show under each service you select. Select an item to add it, and select it again to take it off.
- Required groups are marked with *. Once you add any add-on, Lilo checks every group's rules for the appointment.
- Preselect only applies online. Nothing starts checked when your team books.
- Recurring appointments don't get add-ons. Lilo books a repeating appointment without them.
In the Lilo app, add-ons show under each service you pick when you book. To change your groups, go to More → Add-ons.
Prices and who does it
- An option changes the price and length of the service it's picked with. It isn't a separate service on the appointment.
- Lilo books a service item as its own service, right after the main one, with the same person.
- If the service in a service item requires a deposit, clients pay that deposit too when they book online. Options never add a deposit.
When a service item doesn't show
A service item only shows when all of these are true:
- Its service is bookable online, including when your team books.
- Its service is offered at that location, or it's offered only as an add-on.
- Someone at that location performs both it and the main service. If a provider was picked first, that person has to perform both.
Options always show.
A service item also has to happen in the same place as the main service. One done at the client's address only shows with main services done at that address. See Services at the client's address.
Common questions
Why don't clients see my add-ons?
Usually it's one of these:
- Show Add-ons is off in Settings → Booking Page.
- The group is inactive.
- The group isn't offered with the service the client picked.
- A service item's service isn't bookable online, or nobody at that location performs both services.
Why does Lilo say a group needs a selection?
The group's Minimum selections is more than 0. Clients booking online have to pick from it. When your team books, Lilo checks it once you add any add-on to the appointment.
Can clients see the group's name?
Only when the group has no Client prompt. Then clients see the name above the items.
Can I add add-ons to a package?
No. Add-ons are only offered with services picked on their own, not with the services in a package.
Can I delete an add-on group?
No. Turn it off instead. It keeps its items and services, so you can turn it back on later.
Who can change add-ons?
The owner, admins and location managers can do everything. Front desk can change groups and items, but can't create groups or archive them.
Packages
Bundle services into one appointment with a package price, choose where it's offered and booked online, and edit, reorder or archive packages.
Services at the client's address
Mark a service as done at the client's address, book it with their address, change the address, and why it can't mix with in-store services.