Join a team
Accept an email invite or use an invite code to join a team in Lilo, what happens while you wait for approval, and fixes for invites that don't work.
There are two ways to join a team in Lilo:
- The business can send you an email invite.
- The business can share its invite code with you.
With an invite, you're in as soon as you accept. With a code, the owner or an admin approves you first.
Join with an email invite
- Open the email that says you're invited to join the business, and select Accept Invitation.
- Select Create Account and use the email address the invite was sent to. If you have a Lilo login that isn't part of another business, select Sign In instead.
- Lilo adds you to the team and opens your dashboard.
The link works for 7 days after it's sent. If it's expired, ask the business to send you a new one.
In the Lilo app, tap Start your free trial to create an account. Use the same email the invite was sent to. Once you are finished creating your login, tap Accept and join.
Join with an invite code
- Ask the owner or your manager for the business's invite code.
- Go to app.heylilo.co/get-started and select I'm joining a team.
- Enter the code under Invite Code and select Continue.
- Create your login. Lilo sends your request and shows Request sent to the business.
The page updates on its own. Once the owner or an admin approves you, it will send you through to the app.
From the Lilo app, create your login, then tap I'm joining a team. Enter the Invite code and tap Continue. Check your name, add a phone number or a note for the owner if you like, and tap Request to join.
Lilo Pro · Owners, admins and location managers
Find your invite code
Open Team. Your code is at the top labeled Invite code. Send it to anyone you wish to join. To approve their request, see Set up Lilo for your team. To invite someone by email instead, see Add and invite team members.
How it works
- If you were invited by email, accepting the invite takes you straight into your app.
- A code request needs approval.
- If your request is turned down, Lilo emails you and the waiting page will automatically update.
- You can only have one request waiting at a time.
- A Lilo login only works with one business. If you already work in a business on Lilo, or have your own Lilo account, join the new team with a different email address.
- Your role decides what you can see and do in Lilo. The owner chooses your role before sending your invite or after you request to join via code. Team roles and permissions lists each role. Ask the owner if something you need is missing.
- Renting a booth from the business? You join its team the same way.
Common questions
Why does my invite link say Invalid Invite?
The link has expired, was already used, or was replaced by a newer invite. Each new invite email replaces the last link. Ask the business to resend your invite, then use the newest email.
Why does it say Wrong Account?
You're signed in with a login that's already on that team. If that's you, select Go to Dashboard Instead. If not, select Sign Out & Try Again and sign in with the right login.
Why does it say No organization found with this code?
Lilo didn't recognize the code. Check it with the owner or your manager. Capital letters and the dash don't matter.
How long does approval take?
That's up to the business. Lilo emailed the owner and admins when you sent the request. They approve it from the Team page in Lilo, so you can ask them to check there.
My request was denied. Can I try again?
Yes. Select Try a different code. You can enter the same code again if it was a mistake.
Can I ask to join another business while I wait?
Not until your first request is closed. In the Lilo app, tap Set up my own studio instead on the waiting screen to cancel it. You can also ask the first business to deny it. Then send your new request.
I get an error that I'm already a member. What does that mean?
The login you're using already belongs to a business on Lilo. A login works with one business at a time. To join this team, use a different email address.