Business features
Turn business features on or off in Settings, like service notes on client profiles, and what each switch changes.
The Features page in Settings turns parts of Lilo on or off, so Lilo matches what your business offers.
Turn a feature on or off
- Go to Settings → Features.
- Turn the switch next to a feature on or off. You'll see Feature updated.
Each switch saves as soon as you flip it. There's no Save button.
You can also ask Lilo AI to turn a feature on or off. It shows you the change to approve first.
What each switch does
Most business types
Service Categories
Each switch under Service Categories adds a card to every client's Service Notes on the web. Your team keeps the details there and updates them visit to visit.
- Hair Services adds Hair Notes: color and highlight formulas, hair type, texture and condition, processing notes and styling preferences.
- Skin Care adds Skin Notes: skin type, concerns, sensitivities, home regimen and contraindications.
- Nail Services adds Nail Notes: nail shape and length, polish type, favorite colors and design preferences.
- Massage & Body adds Massage Notes: pressure, focus areas, areas to avoid and injuries.
The categories also decide some of the templates you can start a form from. Hair Services adds hair templates, like Color & Chemical Service Consent. Medical History & Allergy Disclosure shows once at least one category is on.
See Notes and service notes and Build forms.
Advanced Features
Right now, Treatment Goals and Advanced Insights don't change anything in Lilo, whether they're on or off.
How it works
- A switch changes Lilo for everyone at your business, at every location.
- Lilo sets the switches when you sign up, based on your type of business. You can change any of them later.
- Turning a feature off hides it. Lilo doesn't delete anything, and what you saved shows again when you turn the feature back on.
- Only the owner and admins can open Settings → Features.
- You change business features on the web. The Lilo app doesn't have this page.
Common questions
Most business types
I turned on Skin Care. Why don't I see skin notes in the Lilo app?
The Lilo app doesn't use these switches. It picks its service notes cards from your type of business. Every card you turned on is on the client's profile in Lilo on the web.
What happens to service notes when I turn a category off?
Lilo keeps them. The card disappears from client profiles until you turn the category back on. Forms you already made from a hair template stay on your Forms page.
Why isn't Service Categories on my Features page?
It only shows when your type of business includes service notes.
Med spas
Can I turn off medical profiles?
No. Med spa accounts start with medical profiles on, including the Medical tab on client profiles. The Features page doesn't have a switch for them.