Your availability, time off, and blocks
Set the hours clients can book you, block out breaks, change one day, take time off or call in sick, and what to do if your manager sets your hours.
My Schedule shows the hours clients can book you, your time off, and any breaks or one-day changes. It's also where you take time off or call in sick. It's called My Availability for 1099 contractors.
Who changes your hours depends on how you work. Booth renters, 1099 contractors, the owner and admins manage their own. For everyone else, your manager decides whether you can change your hours, and whether changes need their approval.
Everyone except front desk staff
Set your weekly hours
Your weekly hours are made of bookable blocks. Clients can only book you inside them.
- Go to My Schedule.
- Select a day at the top, like Mon.
- Select Add Bookable Block.
- Choose the start and end times, and the location if you work at more than one.
- Add your other days the same way. Copy to all days gives every other day the hours of the day you're on.
- Select Save changes. You'll see Schedule updated.
For a split shift, add a second block to the same day, like 9:00 AM to 12:00 PM and 2:00 PM to 5:00 PM. To remove a block, select the X next to it.
If your changes need approval, the button says Request changes. Select it, add a note if you like, then select Submit Request. The day shows Pending until your manager approves or denies it.
If you see View-only, your manager sets your hours. Ask them for the change.
Block out a break or meeting
A time block takes time out of your day, like lunch or a meeting. Clients can't book you during it.
- Under Time Blocks, select Add Block.
- Choose a Type, like Lunch, Break or Meeting. You can add a title.
- Choose the Start time and End time.
- Under Frequency, choose One-time, Weekly or Monthly. Then pick the date, the days or the day of the month.
- Select Save Block. You'll see Time block added.
To change or delete a block, select the pencil or trash icon next to it. A time block applies at every location you work at.
In the Lilo app, tap an empty time on your calendar, then tap New time block.
Change your hours for one day
An override changes your hours for one date. Your weekly hours stay the same.
- Under Schedule Overrides, select Add Override.
- Choose the Date.
- Choose Day Off, Modified Hours or Working Day.
- For Modified Hours or Working Day, set the hours for each location you work at.
- Select Save Override. You'll see Schedule override added.
You only see Add Override if you manage your own schedule. If your manager sets your hours, take time off for a day off, or ask them for the change.
Take time off
- Go to My Schedule.
- Under Time Off, select Request Time Off. The button says Take Time Off or Block Time Off if your time off doesn't need approval.
- Choose a Type: Vacation, Personal, Bereavement, Jury Duty or Other.
- Under Select days, select each day you'll be off.
- Add a note if you like.
- Select Submit Request. Without approval, the button says Submit or Block Time Off.
Time off covers whole days. For part of a day, you need a time block instead.
A request shows Pending approval until your manager approves or denies it. To cancel time off, select Cancel next to it, then Cancel time off.
Call in sick
- On My Schedule, under Time Off, select Sick.
- For a day other than today, select Different date? and choose the Date.
- Select Yes, Call In Sick.
Lilo adds the day to your time off. What else happens depends on how you work:
- If you rent a booth in someone else's business, or you're on a Lilo Booth plan, that's all it does. To stop online bookings that day, use Block Time Off instead.
- Otherwise, Lilo also takes you off the schedule, so clients can't book you online that day. Lilo lets your manager know, if you have one.
How it works
Everyone except front desk staff
Who changes your hours
| Under My Schedule you see | What it means |
|---|---|
| Set your available hours for client bookings. | You manage your own hours. Changes apply when you save. |
| Set available hours. Changes are submitted for manager approval. | You can change your hours, but your manager approves each day you change. |
| View-only | Your manager sets your hours. |
- Your manager chooses which one applies to you on the Team page. With Auto-approve scheduling requests on, your changes apply when you save.
- Sending new hours for a day replaces your earlier request for that day. When your manager approves it, that day's hours change to what you sent.
Requests and approvals
- Requests go to your reporting manager, if you have one. If not, they go to a manager or admin at your location, or to the owner. Lilo lets you know when a request is approved or denied.
- If your manager turned on Auto-approve scheduling requests for you, your time off doesn't need approval.
- If you see My Requests, Pending lists what's waiting for approval and History shows the rest. To withdraw a request, select Cancel.
- Approving requests for your team? See Team schedules and approvals.
Time off and your appointments
- Approved time off stops clients booking you online for those days. A request waiting for approval doesn't.
- Sick doesn't stop online bookings if you rent a booth or you're on a Lilo Booth plan. Use Block Time Off for that.
- Time off doesn't move or cancel appointments you already have. They stay booked until someone changes them.
- Cancelling approved time off opens those days again.
Good to know
- An override applies to its date only. The list shows overrides for the next 30 days.
- Changes can take a couple of minutes to show on your booking page.
How Lilo decides open times explains how your hours, breaks and time off combine with your business's booking rules.
Common questions
Why can't I change my hours?
Your manager sets them. Ask them to change your hours, or to let you request changes yourself.
Why is Save changes grayed out?
You haven't changed anything yet, or two blocks on the same day overlap. Change the times so they don't overlap.
Why can clients still book me on a day I asked off?
Your request may still be waiting for approval. Only approved time off stops online bookings. If you rent a booth or you're on a Lilo Booth plan, Sick doesn't stop online bookings. Add the day with Block Time Off instead.
Can I take part of a day off?
Not as time off. Add a one-time time block for those hours, or ask your manager to.
Does time off cancel my appointments?
No. Appointments you already have stay booked. Approved time off only stops new online bookings for those days.
Why can't I call in sick?
If you see You're not scheduled to work on this day, you have no hours that day, or you already have it off. There's nothing to call in for.
Can I change my schedule in the Lilo app?
Yes. Tap More, then My Schedule, and use the Weekly Hours, Overrides and Time Off tabs. The app shows one block per day, so set up split shifts on the web. To call in sick in the app, add time off and choose Sick.
The appointments list
See today's and the next two weeks' appointments in one list, search and filter them, and check in, complete, cancel or edit from each row.
How Lilo decides open times
Why clients see the times they do when booking online, from provider hours, time off and breaks to service length, notice and how far ahead they can book.