Campaign requests from booth renters
How booth renters ask the business to send a campaign to their clients, and how to review, approve or decline their requests.
Applies to: Lilo Pro
Booth renters can't send campaigns themselves. Instead, they ask the business to send one to their clients. A manager reviews the request and decides what to send.
Send a request
If you rent a booth in someone else's business:
- In the Lilo app, tap More, then Marketing.
- Tap Requests, then Request Campaign.
- Fill in the Subject, Description and Target Audience. Say what you'd like the campaign to say, any offer to include, and which of your clients should get it.
- Tap Submit.
Your request shows Pending until a manager reviews it. Then it shows Approved or Declined, with any note they added.
On the web, Marketing lists your requests under Campaign Requests. After your first request, you can send more from there with Request Campaign.
Everyone except service providers
Review a request
- Go to Marketing → Campaigns. Below your campaigns, Campaign Requests lists every request and how many are pending.
- Select Review on a pending request.
- Add a note for the booth renter if you like. They see it on their request.
- Select Approve or Decline. You'll see Request updated.
In the Lilo app, tap More, then Campaigns. Tap the message icon at the top right. A number on it shows how many requests are pending. Tap a pending request, add Notes (optional) if you like, then tap Approve or Decline.
Approving doesn't send anything. To send what they asked for, create a campaign. For an audience of their clients, add the Visited Provider filter from Location & Provider and choose them.
How it works
- Only booth renters can send requests. Other service providers don't have Marketing in their menu.
- Booth renters see only their own requests. Owners, admins and location managers see every request in the business.
- Lilo doesn't send a notification about requests. Managers find new ones on Campaigns, and booth renters check their request for the answer.
- Campaign Requests only shows on Campaigns once someone has sent a request.
- Once a request is sent, it can't be changed or withdrawn. The answer to a reviewed request can't be changed.
Common questions
I approved a request. Why didn't anything go out?
Approving only records your answer. To send it, create the campaign on Campaigns and send it yourself.
Why can't I find Request Campaign on the web?
On the web, Request Campaign only shows once you've sent a request. Send your first one from the Lilo app.
Will I get a notification when my request is reviewed?
No. Check your request in Marketing, on the web or in the app.
Can booth renters send campaigns themselves?
No. Only the business sends campaigns. Booth renters can ask for one with a request.
Audiences
Create a saved group of clients for your campaigns, see who's in it, change, copy or delete it, and why its client count changes.
Automations
Turn on automatic marketing emails like Welcome, Birthday, Last Minute Openings and Reminder to Book, choose who gets them, edit them, and set the cooldown.