Your data is sacred
We treat it that way
From HIPAA compliance to end-to-end encryption, we've built security into every layer of Lilo. Your clients trust you with their information—we help you honor that trust.
Built for healthcare-grade security
Whether you're a med spa handling medical records or a salon protecting client preferences, Lilo meets the highest standards of data protection.
HIPAA Compliance Built In
For medical spas, wellness clinics, and any business handling protected health information (PHI), HIPAA compliance isn't optional—it's essential. Lilo is designed from the ground up to meet all HIPAA requirements, so you can focus on your clients while we handle the security.
- PHI encrypted at rest and in transit
- Automatic audit trails for all data access
- Secure client portal with authenticated access
- Data retention policies that meet regulatory requirements
Business Associate Agreement
We sign BAAs with all healthcare and wellness businesses, ensuring your client data handling meets HIPAA requirements.
Physical Safeguards
Our infrastructure is hosted in secure, certified data centers with 24/7 monitoring, biometric access controls, and redundant systems.
Administrative Controls
Rigorous employee training, background checks, and access policies ensure only authorized personnel handle sensitive data.
Technical Standards
Automatic encryption, audit logging, and secure transmission protocols meet or exceed all HIPAA technical requirements.
Certifications & Standards
HIPAA Compliant
Full compliance with healthcare data protection requirements. We sign BAAs and implement all required safeguards.
PCI DSS Compliant
Payment card industry data security standards ensure your payment processing is secure and protected.
Your data, fortress-protected
We employ multiple layers of security to ensure your business and client data remains protected at all times—at rest, in transit, and in use.
AES-256 Encryption
All data is encrypted using AES-256, the same standard used by banks and government agencies. Your data is unreadable without the proper keys.
Isolated Data Architecture
Each business's data is logically isolated with strict access controls. Your information is never mixed with other organizations.
Automatic Backups
Your data is automatically backed up continuously with point-in-time recovery. Never worry about losing important client information.
Geographic Redundancy
Data is replicated across multiple secure facilities. Even in the unlikely event of a datacenter issue, your data remains safe and accessible.
Secure File Storage
Client photos, documents, and consent forms are stored in highly secure, encrypted storage with strict access policies.
Database Security
Your business data lives in enterprise-grade databases with automatic encryption, connection pooling, and continuous monitoring.
How we protect your data at every step
In Transit
TLS 1.3 encryption secures all data moving between your device and our servers.
At the Edge
DDoS protection and web application firewalls filter malicious traffic.
In Processing
Isolated compute environments ensure data is handled securely.
At Rest
AES-256 encryption protects stored data with keys we rotate regularly.
Secure access, simplified
Modern authentication that's both highly secure and easy to use. Your team logs in effortlessly while bad actors are kept out.
Multi-Factor Authentication
Add an extra layer of security with SMS, authenticator apps, or biometric verification. Protect accounts even if passwords are compromised.
Single Sign-On (SSO)
Enterprise customers can use their existing identity provider. Support for SAML 2.0, OAuth, and OpenID Connect protocols.
Device Management
See all devices connected to your account. Revoke access to suspicious devices instantly from any location.
Suspicious Activity Detection
Our system monitors for unusual login patterns, impossible travel, and other suspicious behaviors, alerting you automatically.
Session Management
Control active sessions across devices. Set automatic session timeouts and require re-authentication for sensitive actions.
Passwordless Options
Enable magic link authentication for a seamless yet secure login experience without traditional passwords.
Every login is monitored and protected
Our authentication system goes beyond simple password checks. Every login attempt is analyzed in real-time for risk factors, and suspicious activity is blocked before it can cause harm.
99.99%
Authentication uptime
<100ms
Average auth response
0
Data breaches to date
24/7
Security monitoring
The right access for the right people
Granular role-based permissions ensure team members only see what they need. Protect sensitive data while enabling everyone to do their job effectively.
Front Desk
Perfect for receptionists and assistants
Can access
- View and manage bookings
- Check clients in/out
- Process payments
- Basic client lookup
Restricted
- Team schedules
- Reports
Service Provider
For stylists, therapists, and practitioners
Can access
- All Front Desk access
- Own schedule management
- Own client history
- Personal performance stats
Restricted
- Other providers' data
- Financial reports
Location Manager
Oversee a single location
Can access
- All Service Provider access
- Location team management
- Location reporting
- Local settings
Restricted
- Other locations
- Organization billing
Organization Admin
Full operational control
Full access to
Billing access restricted to Owners
Organization Owner
Complete platform access
Full access to
Complete audit trail
Every action in Lilo is logged. Know exactly who viewed client information, made changes to appointments, or accessed sensitive data. Perfect for compliance requirements and internal accountability.
Complete Visibility
See who accessed what data and when with detailed audit logs.
Activity Reports
Generate reports for compliance audits and internal reviews.
Change History
Track all modifications to client records and business settings.
Security questions
Yes, Lilo is fully HIPAA compliant. We implement all required administrative, physical, and technical safeguards to protect PHI. We also sign Business Associate Agreements (BAAs) with all healthcare and wellness businesses that require them.
All data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit. This is the same encryption standard used by banks and government agencies. Encryption keys are managed using industry-standard key management practices with regular rotation.
Your data is stored in secure, certified data centers in the United States with 24/7 monitoring and strict access controls. Data is replicated across multiple facilities for redundancy and disaster recovery. Each business's data is logically isolated to ensure complete separation.
Absolutely. Lilo offers granular role-based access controls with five permission levels: Front Desk, Service Provider, Location Manager, Organization Admin, and Organization Owner. Each role has carefully defined access to ensure team members only see what they need.
We have comprehensive incident response procedures in place. In the unlikely event of a security incident, we will notify affected customers within 72 hours as required by law. Our security team continuously monitors for threats and responds to potential issues 24/7.
Data is backed up continuously with point-in-time recovery capabilities. Backups are encrypted and stored in geographically separate locations. This ensures your data is protected against hardware failures, disasters, and accidental deletion.
Yes, organization owners can export all their data at any time in standard formats. If you decide to leave Lilo, we'll help you export your data and then securely delete it from our systems according to your data retention preferences.
Yes, SSO is available for enterprise customers. We support SAML 2.0, OAuth 2.0, and OpenID Connect, allowing you to use your existing identity provider like Okta, Azure AD, or Google Workspace.
We employ multiple layers of protection including multi-factor authentication, suspicious activity detection, device management, automatic session timeouts, and IP allowlisting for enterprise accounts. Our system monitors for unusual patterns and blocks potential threats automatically.
Yes, we conduct regular third-party security audits and penetration testing. We also run a private bug bounty program with security researchers to continuously improve our security posture.
Have more questions? Contact our security team
Your security is our priority
Join thousands of businesses that trust Lilo with their most sensitive data. Experience enterprise-grade security with a platform that's easy to use.