Referrals
Your clients are your best marketing
A recommendation from someone they trust beats anything you can buy. Give your happiest clients a reason to spread the word, and reward them when they do.
Your Referrals
Jessica Hernandez
Earned
$45
3
Referred
2
Completed
1
Pending
+16%
18%
88%
31-57%
Growth Engine
The numbers don't lie. Referrals work.
Referred clients stay longer, spend more, and bring their own friends. No ad budget required.
Trust, Built In
A referral walks in already sold. Your client did the convincing for you.
Better Retention
Clients who arrive by referral are 18% less likely to leave than the ones you found any other way.
Viral Growth
Referred clients are the ones most likely to refer someone else. One happy client turns into a chain of them.
Higher Value
A referred client is worth more over the years, not just on the first visit.
Referral Network
3 levels deep
6
Referrals
6
Converted
3
Levels
$4.2k
Value
Dual-Sided Rewards
Everyone wins
Reward both the referrer and the new client. Points, discounts, or free services — you decide what motivates your clients best.
- Customizable reward amounts
- Points, discounts, or free services
- Instant reward delivery
- Tiered rewards for top referrers
Automatic Tracking
Every referral, captured
Unique referral codes and links make tracking effortless. Know exactly who referred whom, and reward them automatically.
- Unique referral codes per client
- Shareable referral links
- Automatic attribution
- Real-time tracking dashboard
The Research
Why referrals are your best channel
A recommendation from someone you know still outranks every channel a business can buy.
Trust a friend's recommendation
Over any other channel, ads included
More likely to refer
When the client was referred themselves
Lifetime value
Referred clients, tracked over six years
Ads to buy
Your happiest clients do the marketing. You set the thank-you.
Simple Pricing
Grow faster with Lilo.
Simple pricing that scales with you. Try it free for 30 days.
No credit card required
All plans include unlimited bookings, clients, and services. Transaction fees determined by payment provider.
Sources
- 1.Nielsen, Trust in Advertising Study, fielded September 2021. Self-reported survey of 40,000+ online respondents across 56 countries; 88% said they trust recommendations from people they know above any other channel. Link
- 2.Gershon & Jiang, 'Referral Contagion: Downstream Benefits of Customer Referrals,' Journal of Marketing Research, 2025. Field data on 41.2 million customers in finance, software and retail, plus a field experiment; measured referral behavior, not self-reported. Link
- 3.Schmitt, Skiera & Van den Bulte, 'Referral Programs and Customer Value,' Journal of Marketing, 2011. Transaction data for roughly 10,000 German retail-bank customers tracked over 33 months, lifetime value measured over six years; measured, not self-reported. Link
