Client Intelligence

For your clients, it
should be personal.

Every preference remembered. Every detail tracked. Build relationships that keep clients coming back for years.

Stylist consulting with client

Preferences

Remember favorites

Relaxing spa treatment

VIP Status

Loyalty rewards

Personalized beauty service

Visit History

Complete timeline

One Profile, Everything

Every client, fully in focus

Profiles, appointments, memberships, notes, and photos in one place. Click through a client record exactly as your front desk sees it.

  • Full visit and purchase history
  • Memberships and loyalty at a glance
  • Everything your team needs before hello
And much more →
app.heylilo.co/dashboard/clients
SM

Sarah Mitchell

Active
VIPRegular

Visits

24

Spend

$2,840

Avg

$118

Balance

$0

Loyalty Points

1,250

Next Appointment

Tue, Jan 28 at 2:00 PM

Haircut & Color with Jessica

Last Visit

Jan 15, 2026

⚠️ Alert

Sensitive scalp - use gentle products only

Complete History

A timeline of every visit

Appointments, notes, photos, points, and payments land on one running timeline. What happened, when, and who was in the chair.

  • Every touchpoint, automatically logged
  • No-shows and cancellations tracked
  • Payments and receipts in context

Activity

Sarah Mitchell

Appointment completed

Today, 2:40 PM

Balayage & Gloss with Maya · $185

Photos added

Today, 2:45 PM

2 after photos → Color gallery

Service note

Today, 2:50 PM

“Used 20 vol developer, loved the tone”

Loyalty points earned

Today, 2:51 PM

+185 points · 1,240 total

Card charged

Today, 2:52 PM

Visa ····4242 · receipt emailed

The Personal Touch

Remember what matters to them

Formulas, preferences, pinned notes, and before-and-after photos. The details that make a second visit feel like a tenth.

  • Pinned notes surface at booking
  • Service formulas saved per client
  • Before & after galleries with consent

Client Notes

“Allergic to ammonia-based color. Prefers the quiet station by the window.”

Pinned · visible at booking

Getting married in June — wants a trial updo in May.

Added by Maya · Mar 12

Client notes

Forms & Medical

Intake that fills itself in

Send intake and consent forms automatically at booking. Responses flow into an access-controlled medical profile your team can trust.

  • Auto-assigned at booking
  • Allergies and conditions front and center
  • Access-controlled medical records

New Client Intake

Sent automatically at booking

Contact details
Hair history & goals
Allergies & sensitivities
Photo consentpending

Medical Profile

Access-controlled

Allergies

Ammonia · Latex

Conditions

Sensitive scalp

Emergency contact

Tom Mitchell · (415) 555-0187

Everything you need to know your clients

Client Overview

View key client details at a glance including contact information, tags, communication preferences, referral status, rewards, and general notes in one consolidated dashboard.

Appointment History

Track all client appointments with status filters, service details, team member assignments, scheduled times, and location information for complete booking visibility.

Activity Timeline

Monitor client interactions through a filterable timeline showing appointments, communications, financial transactions, profile updates, notes, and membership activity with statistics.

Membership Management

Manage client membership subscriptions including enrollment status, billing details, benefits, vouchers, usage tracking, and membership tier information.

Loyalty Points

Track and adjust client loyalty points with detailed history of points earned, redeemed, and expired, plus balance summaries and promotional point awards.

Payment Methods

Store and manage client payment information securely for streamlined checkout and recurring billing on memberships and services.

Referral Tracking

Monitor client referral networks, track referral metrics and status, visualize referral relationships, and manage associated rewards for successful referrals.

Client Notes

Create, edit, and organize general notes about clients with full history tracking, timestamps, author attribution, and alert banners for important information.

Service Notes

Maintain specialized service-specific notes for hair, skin, nail, and massage treatments with dedicated forms capturing technical details and preferences.

Client Preferences

Configure provider preferences, scheduling restrictions, preferred appointment times, and booking limitations including client blocking and unavailable dates.

Photo Gallery

Store and organize client photos with consent tracking, drag-and-drop upload, metadata editing, and full-screen viewing for progress documentation.

Medical Profile

Record allergies, medical conditions, medications, emergency contacts, and HIPAA consent with prominent alert banners for critical health information.

Client Forms

Access and manage submitted intake forms, consent documents, and other client paperwork with historical records for compliance and reference.

Profile Details

Edit core client information including name, contact details, and basic profile data to keep client records accurate and current.

Business owner reviewing client profiles on a laptop

Ready to elevate your client experience?

Start your free trial, or book a demo and we'll walk you through it.

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