Terms and Conditions

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to these Terms.

To use the Service, you must:

• Be at least 18 years of age
• Be a resident of the United States
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Service under applicable law

The Service is intended for use by businesses in the beauty, wellness, and personal care industries, including but not limited to salons, spas, medspas, and fitness studios.

To access the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

We use third-party authentication services to secure your account. You agree to keep your login credentials secure and to notify us immediately of any unauthorized access to your account.

You agree to keep your account information accurate and up-to-date. We reserve the right to suspend or terminate accounts with inaccurate or fraudulent information.

LILO provides a software-as-a-service platform for appointment booking, client management, point-of-sale, marketing, and business operations for beauty and wellness businesses. The Service may include features powered by artificial intelligence, including but not limited to automated scheduling, analytics, reporting, and operational recommendations.

We offer a free tier of the Service that is available at no cost, subject to the following limitations: one (1) location and one (1) employee. The free tier is available indefinitely so long as these limitations are maintained.

If your business exceeds the free tier limitations or you wish to access additional features, you must subscribe to a paid plan. Paid subscriptions are available on a monthly or annual billing cycle, as selected by you at the time of purchase.

All payments are processed through Stripe, our third-party payment processor. By subscribing to a paid plan, you agree to Stripe's terms of service and authorize us to charge your designated payment method.

When you use the Service to process payments from your clients (for services, products, or other transactions), LILO collects a platform fee of 0.4% of each transaction. This fee is collected through Stripe Connect and is in addition to any fees charged by Stripe for payment processing.

We reserve the right to modify our pricing at any time. Price changes will be communicated to you in advance and will take effect at the start of your next billing cycle.

You may cancel your subscription at any time through your account settings or by contacting us at contact@heylilo.co. Cancellation will take effect at the end of your current billing cycle.

All fees are non-refundable. If you cancel a monthly subscription, you will retain access to the Service until the end of your current monthly billing period. If you cancel an annual subscription, you will retain access to the Service until the end of your current annual billing period. No pro-rated refunds will be issued for unused portions of any subscription period.

If you cancel your paid subscription and your account meets the free tier requirements (one location and one employee), your account will automatically transition to the free tier at the end of your billing cycle.

You retain ownership of all data you input into the Service ("Your Data"). We do not claim ownership of Your Data.

We use Your Data solely to provide and improve the Service. We do not sell your data or your clients' data to third parties.

We employ industry-standard security measures to protect Your Data, including encrypted storage and secure data transmission. Your Data is stored in private, encrypted cloud storage systems.

You may request an export of Your Data at any time by contacting us at contact@heylilo.co. We will provide your data in a commonly used format within a reasonable timeframe.

If you cancel your account or your account is terminated, we will retain Your Data for ninety (90) days following cancellation or termination. After this period, Your Data will be permanently deleted from our systems. You may request an export of Your Data during this retention period.

We do not pass personally identifiable information (PII) to artificial intelligence systems for processing. AI features operate on aggregated or anonymized data where applicable.

The Service includes features powered by artificial intelligence, including but not limited to automated scheduling suggestions, business analytics, reporting, client insights, and operational recommendations.

All AI-generated reports, metrics, recommendations, and insights are provided for informational purposes only and must be validated by you before reliance or action. You are responsible for reviewing and verifying all AI-generated content.

The AI cannot perform any action within your account without your explicit consent. All AI-suggested actions require your review and approval before execution. You maintain full control over whether to accept or reject AI recommendations.

We do not guarantee the accuracy, completeness, or reliability of AI-generated content. AI features are tools to assist your decision-making, not replacements for professional judgment.

LILO is not responsible for any data loss, business decisions, financial outcomes, or unintended results arising from your use of or reliance on AI-generated content or features. You acknowledge that AI systems may produce errors, and you assume all risk associated with acting on AI-generated recommendations without independent verification.

AI-generated content does not constitute professional, legal, financial, medical, or business advice. You should consult qualified professionals for decisions requiring specialized expertise.

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to the Service or its related systems
• Interfere with or disrupt the integrity or performance of the Service
• Transmit any viruses, malware, or other harmful code
• Use the Service to send spam or unsolicited communications
• Impersonate any person or entity
• Collect or harvest data from the Service without authorization
• Reverse engineer, decompile, or disassemble any part of the Service
• Resell, sublicense, or redistribute the Service without our written consent
• Use the Service in any manner that could damage, disable, or impair the Service

The Service, including its design, features, content, and underlying technology, is owned by LILO and is protected by copyright, trademark, and other intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.

If you provide us with feedback, suggestions, or ideas regarding the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without compensation to you.

The Service may integrate with third-party services, including but not limited to payment processors, calendar applications, and communication platforms. Your use of third-party services is subject to their respective terms and conditions. We are not responsible for the availability, accuracy, or content of third-party services.

You agree to indemnify, defend, and hold harmless LILO and its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Your conduct in connection with the Service

You may terminate your account at any time by canceling your subscription and ceasing use of the Service.

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, fraudulent activity, or non-payment.

Upon termination, your right to use the Service will immediately cease. Sections of these Terms that by their nature should survive termination shall survive, including but not limited to ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

Before initiating any formal dispute resolution proceeding, you agree to first contact us at contact@heylilo.co to attempt to resolve the dispute informally. We will attempt to resolve the dispute by contacting you via email. If a dispute is not resolved within thirty (30) days of submission, either party may proceed to binding arbitration.

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of Delaware. The arbitrator's decision shall be final and binding, and judgment on the award may be entered in any court of competent jurisdiction.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on the Service prior to the changes taking effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and LILO regarding the Service and supersede all prior agreements and understandings.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign these Terms without restriction.

We may provide notices to you via email, posting on the Service, or other reasonable means. You may provide notices to us at contact@heylilo.co or by mail to:

Lilo LLC
21 E Caramillo St.
Colorado Springs, CO 80907

The headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.

If you have any questions about these Terms, please contact us at:

Lilo LLC
21 E Caramillo St.
Colorado Springs, CO 80907
Email: contact@heylilo.co