SMS Terms & Conditions

Depending on the Subscriber and the recipient's consent, messages sent through Lilo may include appointment confirmations, appointment reminders, scheduling updates, cancellation and rescheduling notifications, customer-service communications, conversational messages, and promotional communications where separately authorized.

By default, appointment reminders and related transactional messages are sent from Lilo's shared toll-free number, and Lilo controls what is sent from that number. Once a Subscriber sets up a dedicated number, that Subscriber's messages — including transactional, conversational, and (where separately authorized) promotional messages — are sent from its dedicated number instead.

You may receive:

• Transactional messages — appointment confirmations, reminders, scheduling updates, reschedules, and cancellations;
• Customer-service and conversational messages — replies and messages from the Subscriber you booked with; and
• Promotional messages — offers and updates, only if you separately opt in to marketing texts.

By opting in to an SMS messaging program provided through Lilo, you consent to receive text messages associated with the Subscriber identified during the opt-in process.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Consent to receive transactional or appointment-related messages does not constitute consent to receive promotional messages. Where promotional messaging is offered, separate consent is obtained, and neither option is pre-selected.

Message frequency varies depending on your appointments, interactions with the Subscriber, and the messaging services you have elected to receive.

Message and data rates may apply. Your wireless carrier's standard messaging and data rates may apply to messages sent and received.

You may cancel SMS communications at any time by replying STOP. After you reply STOP, you may receive a confirmation message indicating that you have been unsubscribed. You will not receive additional messages covered by that opt-out unless you subsequently opt in again by replying START.

Each opt-out applies to the telephone number that sent the message. If you reply STOP to a message from Lilo's shared toll-free number, you will stop receiving all messages sent from that number — including appointment reminders from any other business that messages you through it. If you reply STOP to a business's dedicated number, you stop receiving messages from that business's number only.

For assistance, reply HELP to any message, contact the business directly, or email Lilo at support@heylilo.co.

Carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier's network availability and conditions.

Information collected in connection with SMS messaging is handled in accordance with the Lilo SMS Privacy Policy available at https://heylilo.co/sms-privacy. We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes.

Questions about these SMS Terms? Email us at support@heylilo.co.