Location Manager
You run the day-to-day at a specific location. You manage the team, the schedule, the catalog, and the front-desk operations there.
Who you are
Location Managers are scoped to one (or more) location. You see what happens at your location and have full control over its team and operations — but you don't see other locations or organization-wide billing and business settings.
Where you spend your time
- Calendar — your location's calendar across all providers
- Clients — full client roster
- Team — your location's team and schedules
- Reports — performance for your location
What you can do
- View and manage all appointments at your location
- Manage clients, notes, and financials
- Manage the catalog (services, memberships, inventory, resources)
- Manage the team at your location: hire, invite, schedule, approve time off
- Approve or deny shift changes, time-off requests, and call-outs
- Run and send marketing campaigns
- Configure location-specific settings (hours, booking rules)
- View location-level reports
What you can't do
- Edit organization-wide settings (branding, business profile)
- View other locations
- Change the subscription plan or billing
- Add, remove, or delete locations
- Assign Owner or Admin roles
Common tasks
- Approve a time-off request — Team → Schedule requests. Decisions notify the requester automatically.
- Fill a cancellation — Calendar → click the open slot → use the AI suggestion to message a likely client from the waitlist.
- Adjust a service's providers — Catalog → Services → select service → providers tab.