Service Provider

You provide services to clients. Lilo gives you everything you need to run your day from your calendar — without the operational overhead of the full dashboard.

Who you are

Service Providers are stylists, barbers, estheticians, massage therapists, nurse injectors, trainers — anyone who performs the services clients book. You see your own schedule, your own clients, and your own performance. You don't see the rest of the business's operations.

Where you spend your time

You won't see the dashboard. Lilo opens directly to your calendar, on web and mobile. The mobile app is the primary tool for most providers — it's built for the chair, not a desk.

  • Calendar — your appointments, today and ahead
  • My clients — the clients who book with you
  • My services — the services you're qualified for
  • My schedule — your hours, time-off, shift requests
  • Profile — your bio, photo, and provider settings

What you can do

  • View and edit your own appointments
  • Create new appointments for your own clients
  • Check in clients and process checkout
  • View your own clients (history, preferences, photos, notes)
  • Manage and upload client images for your own clients
  • View loyalty and process redemptions
  • Request time off, call in sick, request shift changes, pick up open shifts
  • Request a marketing campaign (the manager or admin sends it)
  • View your own performance reports
  • Use Lilo AI for replies, scheduling suggestions, and prep notes

What you can't do

  • See other providers' calendars or clients
  • Edit other providers' appointments
  • Manage the team, services catalog, or business settings
  • Send forms or build campaigns yourself
  • View organization-wide reports

Common tasks

  • Check who's next — open the mobile app; your next appointment is at the top of the calendar with the client's prep notes.
  • Add a client's preferences — open the client → Notes → add a preference. It shows up next time they book.
  • Request time off — My schedule → Request time off. Your manager gets notified.
  • Pick up an open shift — My schedule → Open shifts → Pick up.
  • Ask Lilo AI to draft a reply — open the client message → Lilo AI → Draft reply.