Lilo Docs

Everything you need to run your business on Lilo — organized by what you do, not how the product is built.

How these docs are organized

• Getting started — set up your account, start the trial, and book your first appointment.
• Concepts & glossary — the shared vocabulary used throughout Lilo and these docs.
• Roles — what each role can do, with task guides for the day-to-day work of Owners, Admins, Location Managers, Front Desk, Service Providers, and Booth Renters.
• Feature reference — one page per feature area, organized to mirror the Lilo dashboard.
• Billing & account — plans, switching, payment processing fees, and data retention.

Where to start

New to Lilo? Read Getting started, then jump to your role:

• I own the business
• I'm an independent booth renter
• I'm an admin
• I manage a location
• I work the front desk
• I'm a service provider

Need help?

Email contact@heylilo.co or use in-app chat with Lilo AI for routine questions about your account.